Copilot Studio/Power Automate Connector

Developer Support APIs & Integrations
1

Hi All,

I have setup a bot in Copilot to run a flow to create a contact record using the Create a Connect Power Autoamte connector but running into an error
Error Message: Authentication is not configured for this bot Error Code: AuthenticationNotConfigured Conversation Id: 74167dc3-9a7e-4c28-af83-fcc53ae7ec77 Time (UTC): 2025-01-16T21:49:00.411Z
Is there a specific Hubspot setting I should be looking into

Thanks

2

Hi @vip,

The “Authentication is not configured for this bot” error means that you need to set up the correct authentication in Copilot Studio.

To resolve this:

  1. Go to Settings in your Copilot Studio and select the Security section.
  2. Under Authentication, you need to configure one of these options:
    1. Agent author authentication (for low-risk use cases)
    2. User authentication (for restricted data access)
  3. For HubSpot integration that involves creating contact records, it’s recommended to use User authentication since it involves accessing and modifying customer data.
  4. Once configured, users will be prompted to authenticate when interacting with any dialog that uses the action.

If you keep experiencing authentication problems:

  • Ensure you’ve published your bot after making authentication changes, as authentication configurations only take effect post-publication.
  • Check if the connection is properly configured on the connections page.