# Cookie Consent Banner issues **URL:** \ **Category:** GDPR\ **Tags:** gdpr\ **Created:** [March 18, 2026, 5:05pm UTC](https://community.hubspot.com/t/cookie-consent-banner-issues/147410 "2026-03-18T17:05:52Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![ADonshik](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/adonshik/32/67289_2.png) [@ADonshik](https://community.hubspot.com/u/ADonshik)\ **Post date:** [March 18, 2026, 5:05pm UTC](https://community.hubspot.com/t/cookie-consent-banner-issues/147410/1 "2026-03-18T17:05:52Z")
Hi there. I worked through the steps to create a cookie consent banner pop-up on our site. Getting it to become active was easy; however, any changes I made to the styling, content, etc, do not seem to be acknowledged by our site or the system in general. The banner I created does not show on the site, and the url that the banner generated only shows a page not found. Please help and let me know if I missed something… ![ADonshik_0-1773853467721.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/6/b6756b6c7daaa6b9ca90a3e0d502c1c64d8575c0.jpeg) Customized banner through settings: ![ADonshik_1-1773853490580.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/1/f158962597b1bc9ab2e42ee9bad9396f93b2ef11.png) Banner that shows on site: ![ADonshik_2-1773853500369.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/4/34dcfda76b59e0611bf4c095aea7fe8a481459bf.png) ---
**Author:** ![STierney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stierney/32/186066_2.png) [@STierney](https://community.hubspot.com/u/STierney)\ **Post date:** [March 18, 2026, 5:37pm UTC](https://community.hubspot.com/t/cookie-consent-banner-issues/147410/2 "2026-03-18T17:37:19Z")
Hey @ADonshik, Thanks for posting in the Community! I’d like to see if any of our Community experts have insight on next steps for troubleshooting this! @Josh, @RomyFuchs1, and @Bryantworks - any thoughts here? Shane, Senior Community Moderator ---
**Author:** ![RomyFuchs1](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/romyfuchs1/32/65996_2.png) [@RomyFuchs1](https://community.hubspot.com/u/RomyFuchs1)\ **Post date:** [March 19, 2026, 8:11am UTC](https://community.hubspot.com/t/cookie-consent-banner-issues/147410/3 "2026-03-19T08:11:10Z")
Hi @ADonshik You’re running into two separate but related issues: 1. The banner you styled doesn’t show on the site 2. The direct banner URL returns 404 I’ll outline the most likely causes and how to check them quickly. * * * ## 1. Check that the banner is tied to the right domain & path Go to **Privacy & Consent** \> **Cookies**. For the domain where your site is hosted: 1. **Verify the domain is added and verified** 2. **Open “Manage banners” for that domain** 3. **Check URL path rules (Subdirectory / URL path)** If the wrong domain or a too‑narrow path is set, you’ll see an older/default banner (or none) and it will look like your styling/content changes are ignored. * * * ## 2. Make sure the banner is eligible to show for _you_ as a visitor Even if the banner is correct, HubSpot may decide not to display it for your current visit: 1. **Geo-targeting / countries** 2. **You already accepted a previous banner** 3. **Tracking code & CSS on the site** * * * ## 3. Why the banner URL shows “page not found” The cookie banner is injected by the **HubSpot Tracking Code** on page load; it is **not** a standalone landing page. The “URL” you saw is usually: - Either the URL/path rule where the banner is supposed to appear (e.g. `/fr`) - Or a system/preview link that won’t be directly accessible like a normal page. Seeing a 404 when you paste that URL into the browser just means there’s no actual page at that path; the banner would only appear there if an existing page with that path is rendered and the tracking code is loaded. So the core checks are: - Does that path actually correspond to an existing page on your site? - Is the banner configured to target that domain/path, and published? * * * ## 4. Why changes to styling/content don’t show If you made styling/text edits but nothing changed on the live banner, typical reasons are: 1. **You edited a different banner than the one live on the domain** 2. **Brand / cookie policy mismatch** 3. **Browser or cache issues** * * * ## 5. Quick diagnostic steps you can run now 1. Open **Privacy & Consent** \> **Cookies**. 2. For your production domain: - Click **Manage Banners** - Confirm: - The expected banner is listed and **published** - Domain and **URL path** match the URL where you’re testing - Country targeting either includes your country or is empty. 3. Open your site’s page in an incognito window (no extensions), with DevTools → Network tab open: - Confirm `js.hs-scripts.com` / `js.hs-analytics.net` requests are loading (HubSpot tracking code). - Reload and see whether a banner container is briefly added and then maybe hidden by CSS. Regards