# Conversations Workflow To Create Ticket

**URL:** <https://community.hubspot.com/t/conversations-workflow-to-create-ticket/30470>\
**Category:** APIs & Integrations\
**Tags:** workflows, professional\
**Created:** [January 20, 2021, 1:32pm UTC](https://community.hubspot.com/t/conversations-workflow-to-create-ticket/30470 "2021-01-20T13:32:20Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![Bryantworks](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bryantworks/32/94963_2.png) [@Bryantworks](https://community.hubspot.com/u/Bryantworks)\
**Post date:** [January 20, 2021, 10:28pm UTC](https://community.hubspot.com/t/conversations-workflow-to-create-ticket/30470/3 "2021-01-20T22:28:32Z")

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Hey @dennisedson if you’re forwarding an email to a shared HubSpot inbox you’re looking to use an associated “Activity” to generate the ticket. You can do so via a contact workflow then segment by an email criteria:

 ![36781iA11AE782E1D7F194.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/a/1a424ffc8c896d8c552d55d5e40e16f15c526df1.png)

You can then set it to create a ticket with a closed status. But do note by doing this if a contact has more than one email, it’ll only create a ticket for the first email. Meaning if they have 3 different threads, they’re still only getting 1 ticket. I haven’t heard of someone doing this before. Would it not be better to just import these emails as a ticket directly instead?

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