# Conversations Workflow To Create Ticket

**URL:** <https://community.hubspot.com/t/conversations-workflow-to-create-ticket/30470>\
**Category:** APIs & Integrations\
**Tags:** workflows, professional\
**Created:** [January 20, 2021, 1:32pm UTC](https://community.hubspot.com/t/conversations-workflow-to-create-ticket/30470 "2021-01-20T13:32:20Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![SLink](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/slink/32/79091_2.png) [@SLink](https://community.hubspot.com/u/SLink)\
**Post date:** [January 20, 2021, 1:32pm UTC](https://community.hubspot.com/t/conversations-workflow-to-create-ticket/30470/1 "2021-01-20T13:32:20Z")

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Hi,

We are still considering Hubspot and have a need which may be rather unique. We have thousands of emails stored on our file system and want to create tickets for each one. I can create the VBA in Outlook to open and process each email automatically, forwarding it to the Conversations shared Inbox. The problem comes in with a need to automate ticket creation only for those emails and then assign the ticket and close it.

I don’t see an option to automatically create a ticket for each conversation, and I only want these forwarded emails to create the ticket automatically. Then I want to process only those tickets through this workflow.

Has anyone accomplished this starting at conversations before?

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**Author:** ![dennisedson](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dennisedson/32/28044_2.png) [@dennisedson](https://community.hubspot.com/u/dennisedson)\
**Post date:** [January 20, 2021, 9:53pm UTC](https://community.hubspot.com/t/conversations-workflow-to-create-ticket/30470/2 "2021-01-20T21:53:09Z")

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Hey @SLink

Welcome to the Community!

This seems like a fun one 😀

@Kevin-C , @Bryantworks , @ConnorSlivensky, @Aakar who here is up for this challenge 😛

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**Author:** ![Bryantworks](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bryantworks/32/94963_2.png) [@Bryantworks](https://community.hubspot.com/u/Bryantworks)\
**Post date:** [January 20, 2021, 10:28pm UTC](https://community.hubspot.com/t/conversations-workflow-to-create-ticket/30470/3 "2021-01-20T22:28:32Z")

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Hey @dennisedson if you’re forwarding an email to a shared HubSpot inbox you’re looking to use an associated “Activity” to generate the ticket. You can do so via a contact workflow then segment by an email criteria:

 ![36781iA11AE782E1D7F194.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/a/1a424ffc8c896d8c552d55d5e40e16f15c526df1.png)

You can then set it to create a ticket with a closed status. But do note by doing this if a contact has more than one email, it’ll only create a ticket for the first email. Meaning if they have 3 different threads, they’re still only getting 1 ticket. I haven’t heard of someone doing this before. Would it not be better to just import these emails as a ticket directly instead?

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<div class="post-metadata">

**Author:** ![SLink](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/slink/32/79091_2.png) [@SLink](https://community.hubspot.com/u/SLink)\
**Post date:** [January 21, 2021, 1:33pm UTC](https://community.hubspot.com/t/conversations-workflow-to-create-ticket/30470/4 "2021-01-21T13:33:21Z")

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Yes, the goal is to get these emails in as a ticket. If we can move them directly from a network-stored msg file into a new ticket, problem solved with fewer steps. Do you have advice on accomplishing that since nothing popped out to me as a solution?

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<div class="post-metadata">

**Author:** ![SLink](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/slink/32/79091_2.png) [@SLink](https://community.hubspot.com/u/SLink)\
**Post date:** [January 21, 2021, 8:40pm UTC](https://community.hubspot.com/t/conversations-workflow-to-create-ticket/30470/5 "2021-01-21T20:40:03Z")

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@Bryantworks Including you in the reply since I believe that was skipped earlier.

Yes, the goal is to get these emails in as a ticket. If we can move them directly from a network-stored msg file into a new ticket, problem solved with fewer steps. Do you have advice on accomplishing that since nothing popped out to me as a solution?