# conversations.visitorIdentification chat window Unknown visitor

**URL:** <https://community.hubspot.com/t/conversations-visitoridentification-chat-window-unknown-visitor/69035>\
**Category:** APIs & Integrations\
**Created:** [November 10, 2022, 5:05pm UTC](https://community.hubspot.com/t/conversations-visitoridentification-chat-window-unknown-visitor/69035 "2022-11-10T17:05:01Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![PBird](https://avatars.discourse-cdn.com/v4/letter/p/13edae/32.png) [@PBird](https://community.hubspot.com/u/PBird)\
**Post date:** [November 10, 2022, 5:05pm UTC](https://community.hubspot.com/t/conversations-visitoridentification-chat-window-unknown-visitor/69035/1 "2022-11-10T17:05:01Z")

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_Hi,_

_I am successfully calling conversations.visitorIdentification and getting back a token to use with_ window.hsConversationsSettings before calling

window.HubSpotConversations.widget.load(); or refresh();

_The chat window loads and conversation works. The user however shows as unknown when logged into Hubspot._

I’m using the node sdk…

await hubspotClient.conversations.visitorIdentification.generateApi.generateToken(payload); where the payload is an object with email, firstName and lastName.

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<div class="post-metadata">

**Author:** ![PBird](https://avatars.discourse-cdn.com/v4/letter/p/13edae/32.png) [@PBird](https://community.hubspot.com/u/PBird)\
**Post date:** [November 10, 2022, 5:25pm UTC](https://community.hubspot.com/t/conversations-visitoridentification-chat-window-unknown-visitor/69035/2 "2022-11-10T17:25:58Z")

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The answer is to set …

window.hsConversationsSettings = {

loadImmediately: false

} before doing anything else.