Hello, (Submitting on behalf of customer)
Currently, the Conversations Inbox takes the from address e.g. team@example.com but the reply-to email address set in those emails are james@example.com. However, HubSpot only recognise the from address and one cannot reply the email directly to james@example.com but one will have to reply to team@example.com.
It will be great if we can detect this and when one clicks on reply, it will reply to the intended recipient (e.g. james@example.com).