# Conversations - Closing Tickets

**URL:** <https://community.hubspot.com/t/conversations-closing-tickets/10318>\
**Category:** HubSpot Ideas\
**Tags:** help-desk, conversations-inbox\
**Created:** [September 20, 2018, 1:42pm UTC](https://community.hubspot.com/t/conversations-closing-tickets/10318 "2018-09-20T13:42:06Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![vvadlamani](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/vvadlamani/32/5179_2.png) [@vvadlamani](https://community.hubspot.com/u/vvadlamani)\
**Post date:** [January 25, 2021, 4:17pm UTC](https://community.hubspot.com/t/conversations-closing-tickets/10318/4 "2021-01-25T16:17:51Z")

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Hi everyone,

My name is Vijay and I am Senior Product Manager on the Conversations Inbox team. Thank you all for the feedback. We agree that the behaviour while managing tickets in CRM Tickets & Conversations Inbox is inconsistent today. This is a big focus for my team this year and we some big updates planned that should resolve the issues that you pointed out.

I would love to get your feedback on this once we have this in beta some time later this year. I will keep this thread updated with the latest.

Thank you for your patience,

Vijay Vadlamani

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