Hi @PS23 I’m not sure manual assignment of leads with approvals will lead to the quickest response time, especially if you give up to 30 minutes to reply.
There’s a new option that lets form submissions to route automatically based on user status (set to available) which might be more effective - have you looked into this already?
Here’s the setting from the inbox:
If this isn’t an option, then creating a workflow with a series of tasks and delays would be the only way to achieve something like this where you have an approval/acceptance process.
I recommend mapping out the actions you would want to take - and if you have further questions, I can help with the settings in workflows.