# Conversation Inbox - Automatically assign conversations

**URL:** <https://community.hubspot.com/t/conversation-inbox-automatically-assign-conversations/54182>\
**Category:** Sales Email\
**Created:** [March 31, 2022, 1:53pm UTC](https://community.hubspot.com/t/conversation-inbox-automatically-assign-conversations/54182 "2022-03-31T13:53:14Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![RCunico](https://avatars.discourse-cdn.com/v4/letter/r/919ad9/32.png) [@RCunico](https://community.hubspot.com/u/RCunico)\
**Post date:** [March 31, 2022, 1:53pm UTC](https://community.hubspot.com/t/conversation-inbox-automatically-assign-conversations/54182/1 "2022-03-31T13:53:14Z")

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Right now we can automatically assign incomign email conversations to

- Contact owner
- a specific team or list of users

In our company, the contact owners are from the sales team. We would like to have the option to assign the conversation to a Custom User Property, instead of a single user, team or Owner. This would be the preferrable choice for ease of use (avoiding using workflows).

 ![RCunico_0-1648734697338.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/e/4e68ca35222474258a733957727c3af430304ed4.png)

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [March 31, 2022, 1:57pm UTC](https://community.hubspot.com/t/conversation-inbox-automatically-assign-conversations/54182/2 "2022-03-31T13:57:41Z")

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Hi @RCunico,

I agree, this would be a useful feature to have. I’d recommend posting this in the [HubSpot Ideas](https://community.hubspot.com/t5/Ideas/ct-p/ideas) section of the community. Requests in that section are evaluated by the product team, based on their popularity.

Best regards!