# Conversation audio notifications

**URL:** <https://community.hubspot.com/t/conversation-audio-notifications/89690>\
**Category:** Tickets & Conversations\
**Tags:** starter\
**Created:** [September 14, 2023, 7:14pm UTC](https://community.hubspot.com/t/conversation-audio-notifications/89690 "2023-09-14T19:14:14Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![SMcMurtrey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/smcmurtrey/32/87342_2.png) [@SMcMurtrey](https://community.hubspot.com/u/SMcMurtrey)\
**Post date:** [September 14, 2023, 7:14pm UTC](https://community.hubspot.com/t/conversation-audio-notifications/89690/1 "2023-09-14T19:14:14Z")

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Hello! My team has noticed just recently there are ‘bubble’ types of audio sounds that happen when we (support staff) posts a comment to a user in the conversations tool. Anyone know how to manage those? I’ve been digging through the notifications options and didn’t come across one for that.

Thank you!

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**Author:** ![Lucila-Andimol](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lucila-andimol/32/69276_2.png) [@Lucila-Andimol](https://community.hubspot.com/u/Lucila-Andimol)\
**Post date:** [September 15, 2023, 10:10am UTC](https://community.hubspot.com/t/conversation-audio-notifications/89690/2 "2023-09-15T10:10:03Z")

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Hey @SMcMurtrey

you can try turning off the sound notifications for Desktop in settings

here is where you can do that

 ![Screenshot 2023-09-15 at 12.08.12 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/f/cf4cd542ca24a2eaba8f6b5e2d85e79a65c6a587.png)

Let me know if this works.

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<div class="post-metadata">

**Author:** ![SMcMurtrey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/smcmurtrey/32/87342_2.png) [@SMcMurtrey](https://community.hubspot.com/u/SMcMurtrey)\
**Post date:** [September 15, 2023, 11:50am UTC](https://community.hubspot.com/t/conversation-audio-notifications/89690/3 "2023-09-15T11:50:47Z")

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Hello! Thanks for responding…and yes I’ve looked at these notifications. However It’s not so much getting a notification they don’t like here. It’s the ‘bubbly’ sound that goes along with sending a comment/message to a client in the conversations inbox. Thank you!

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**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\
**Post date:** [September 19, 2023, 4:04pm UTC](https://community.hubspot.com/t/conversation-audio-notifications/89690/4 "2023-09-19T16:04:13Z")

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Hi @SMcMurtrey from what I’ve found, it isn’t possible to modify the settings for the “bubble” sound that happens when a new reply is added to live chat.

There aren’t any notification setting options for the live chat audio.

You could add it to the [ideas discussion](https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas) so the product team can consider adding more options/settings related to audio for live chat. If you share the link back here, I’d be happy to upvote.