Hello HubSpot Academy Team,
I need your help with my Content Marketing Certification.
I updated my HubSpot profile and HubSpot Academy profile with my correct name. To make sure the changes were applied, I logged out, logged back in, and even retook the entire Content Marketing Certification exam.
After completing the exam, the congratulations page displayed my updated name correctly. However, when I clicked “View Certificate,” the certificate still showed my previous name.
It seems that my profile has been updated successfully, but the certificate is still using my old name.
Could you please regenerate my certificate with my updated name?
Thank you very much for your time and support. I would really appreciate your help.
Hey @Bhuvana,
Thanks so much for including what you’ve already tested here so far. That is super helpful!
Could you please try clearing your cache to see if that resolves the issue? If it’s still happening, feel free to send me a DM with a screenshot of your certification. I took a look at your profile, and it appears your certification is currently set to private. That said, if you still need assistance on this I’m happy to pair with our Academy team on this to get this figured out for you.
Thanks!!
Sam, Community Manager
Hi,
Thank you for your reply.
I cleared my browser cache and checked my certificate again, but it still shows my previous name.
As requested, I’ve attached a screenshot of my certificate.
Could you please work with the Academy team to help update my certificate with my correct name?
Thank you very much for your help. I really appreciate it.
Could you please let me know the best way to share the certificate screenshot with you?
Hi @Bhuvana,
If your updated name appears on the completion page but not on the certificate, it may be a cached or backend sync issue.
I’d recommend:
- Verify that your name is updated in both your HubSpot Account and HubSpot Academy profile.
- Sign out of all HubSpot sessions, clear your browser cache (or try an incognito window), and check the certificate again.
- If the certificate still shows the old name after 24–48 hours, contact HubSpot Academy Support with your certification details and a screenshot showing the updated name on the completion page alongside the certificate displaying the old name. They can typically regenerate the certificate if the profile information has been updated correctly.
Since you’ve already retaken the exam and the completion page reflects your new name, this appears to be an issue that Academy Support will need to resolve.
Hope this helps!
Hi Alex,
Thank you for your response and your helpful suggestions.
I’ve already completed those troubleshooting steps, but the issue still persists. I’m now waiting for Sam’s guidance on how to share the certificate screenshot with the Academy team.
Thank you for your support!
Thank you @Bhuvana
Truly appreciate your collaboration here!
Sam, Community Manager
Could you please let me know the best way to share the certificate screenshot with you?
Hey @Bhuvana,
Thank you for clarifying! I have reached out to you via direct message so we can look into this further.
To access your inbox, simply click on your profile icon in the top right corner and select the mail icon.
Looking forward to your response!
Sam, Community Manager
Hi everyone!
Quick update for anyone finding this thread. I connected with the OP via DM and confirmed the issue is resolved. No additional backend steps were needed; it looks like this was likely cache-related. After following the suggested steps and giving it a little time, the certification loaded successfully.
If you’re running into the same thing, give those steps a try and it may just need a moment to catch up!
Hope this helps!
Sam, Community Manager
