# Contacts No Longer Syncing from Gmail **URL:** \ **Category:** Gmail Sales Extension\ **Tags:** contacts\ **Created:** [April 24, 2025, 7:15pm UTC](https://community.hubspot.com/t/contacts-no-longer-syncing-from-gmail/130526 "2025-04-24T19:15:24Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![CGramlich32](https://avatars.discourse-cdn.com/v4/letter/c/90db22/32.png) [@CGramlich32](https://community.hubspot.com/u/CGramlich32)\ **Post date:** [April 24, 2025, 7:15pm UTC](https://community.hubspot.com/t/contacts-no-longer-syncing-from-gmail/130526/1 "2025-04-24T19:15:24Z")
Hi there, Hubspot is no longer adding contacts from my email in Gmail. I think it used to sift through and collect/capture the info automatically from my emails as well as put a little tracker on the emails to tell me when things were opened and its not doing any of that anymore. For example I received an email from a person named Ben and have replied, setup a GoogleMeet and held meetings with the person. When I go into hubspot I don’t see his contact information in the list. I have the integration installed in Chrome, live and functioning in my gmail and all settings are turned on for the sync as per the tech/troubleshooting guides. It appears this sync / update stopped working a year or so back and I’m only noticing now as I begin to make better use of the CRM. ---
**Author:** ![RubenBurdin](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rubenburdin/32/75212_2.png) [@RubenBurdin](https://community.hubspot.com/u/RubenBurdin)\ **Post date:** [April 24, 2025, 9:29pm UTC](https://community.hubspot.com/t/contacts-no-longer-syncing-from-gmail/130526/2 "2025-04-24T21:29:31Z")
Hi @CGramlich32 The Gmail-to-HubSpot flow changed mid-2023 after Google tightened extension permissions, so the old “HubSpot silently creates a contact every time you email someone new” only works if all three pieces below are in place: **1 — Inbox is connected, not just the Chrome extension** Settings → General → Email → **Personal inboxes**. If the Gmail token expired you’ll see “Reconnect” or “Action required.” Re-authorise with the _read, write & modify_ scope; that lets HubSpot pull message metadata again. **2 — Auto-create-contacts is toggled on** Settings → Objects → Activities → Email Logging. Turn on **Create a contact for new email recipients**. (HubSpot turned this off for some portals when the Google policy changed.) **3 — You (or the extension) are logging the thread** • In the Gmail composer the **Log** box must be checked _at least once_ on the thread. • Alternatively add your portal’s BCC address ([xxx@bcc.hubspot.com](mailto:xxx@bcc.hubspot.com)) manually—still counts as “logged.” Without a logged email HubSpot won’t touch the thread, so no timeline activity and no contact. After those fixes send yourself a test mail from Gmail to a brand-new address; wait a minute, refresh Contacts. If nothing appears: - clear Chrome cache & make sure the extension is on v5.0+ - disable then re-enable “Inbox SDK” in the extension pop-up - check **Activity Feed** in HubSpot → if the email logged there but no contact exists, the auto-create toggle is still off. Once the extensions/gmail scopes are re-authorised and the toggle is on, new recipients will start dropping into Contacts again, and you’ll get the open-/click-tracking notices just like before. Hope It helps.! ![RubenB_0-1744951380316.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/a/a3b971f388794f90704ee697c25d92cf1613f49a.png) **[Ruben Burdin](https://www.linkedin.com/in/ruben-burdin/)** **Real-Time Data Sync Between any CRM or Database | Founder @[Stacksync](https://l.stacksync.com/hubspot) (YC W24)** ---
**Author:** ![CGramlich32](https://avatars.discourse-cdn.com/v4/letter/c/90db22/32.png) [@CGramlich32](https://community.hubspot.com/u/CGramlich32)\ **Post date:** [April 24, 2025, 11:27pm UTC](https://community.hubspot.com/t/contacts-no-longer-syncing-from-gmail/130526/3 "2025-04-24T23:27:53Z")
Hi Ruben, Here is what I see: 1) The inbox was still connected and did not need reconnection 2) I don’t see a ‘create a contact for new email recipients’ checkbox or option. Here is what I see: ![CGramlich32_1-1745536967482.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/2/4/24f85ca7ac1dd7377f98b6b2b449d09feef2946b.png) 3) The extension is turned on, active an set to log the thread - see below: ![CGramlich32_0-1745536947170.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/d/d019cb8ae764fecae38e63e806549a349718d6d1.png) The extension I see is this: ![CGramlich32_2-1745537080016.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/e/b/eb2d2e4edaf48641a419abaacc4c2a3725fc232c.png) I also removed it from the company browser policy and re-added it in given the version shows as 3.0 and you mention a 5.0+. There was no 5.0+ option when the extension was reinstalled. How do I re-enable the ‘Inbox SDK’ in the extension?