# Contacts getting unenrolled wrongly from sequence **URL:** \ **Category:** Sales Email\ **Tags:** free\ **Created:** [March 19, 2026, 5:36pm UTC](https://community.hubspot.com/t/contacts-getting-unenrolled-wrongly-from-sequence/147472 "2026-03-19T17:36:58Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Baybison](https://avatars.discourse-cdn.com/v4/letter/b/a5b964/32.png) [@Baybison](https://community.hubspot.com/u/Baybison)\ **Post date:** [March 19, 2026, 5:36pm UTC](https://community.hubspot.com/t/contacts-getting-unenrolled-wrongly-from-sequence/147472/1 "2026-03-19T17:36:58Z")
I’m having trouble with a sequence unenrolling contacts incorrectly, they did not reply or book a meeting. No other workflows are active. The 3 contacts attached to this (test) sequence are 2 internal employees and 1 external person ; all on gmail. I would appreciate the community’s help in helping me troubleshoot or update settings that may be causing this (either on Hubspot or gmail). ---
**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\ **Post date:** [March 19, 2026, 7:00pm UTC](https://community.hubspot.com/t/contacts-getting-unenrolled-wrongly-from-sequence/147472/2 "2026-03-19T19:00:42Z")
Hello @Baybison, Welcome to the Community! To best understand what might’ve caused this, the first place I’d suggest checking is the ‘Enrollments’ section of your Sequence like seen in [this article](https://knowledge.hubspot.com/sequences/monitor-the-contacts-enrolled-in-your-sequence#review-your-sequence-enrollments). I’d also like to tag in some of our Top Contributors to see if they have any suggestions on troubleshooting this! Hi @Anton, @CarolinaDeMares, @GRajput -- Do you have any suggestions for @Baybison on this? Thank you! Sam, Community Manager ---
**Author:** ![Baybison](https://avatars.discourse-cdn.com/v4/letter/b/a5b964/32.png) [@Baybison](https://community.hubspot.com/u/Baybison)\ **Post date:** [March 19, 2026, 8:29pm UTC](https://community.hubspot.com/t/contacts-getting-unenrolled-wrongly-from-sequence/147472/3 "2026-03-19T20:29:59Z")
Thank you so much! Just to add to the earlier post, when I look at the unenrolled contact to see why it happened, it shows that I as one of the contacts “booked a meeting” but I did not even open the email forget booking a meeting, Similarly one of my colleagues has ‘replied’ and she did not open the email either. It’s really weird. ---
**Author:** ![Baybison](https://avatars.discourse-cdn.com/v4/letter/b/a5b964/32.png) [@Baybison](https://community.hubspot.com/u/Baybison)\ **Post date:** [March 19, 2026, 9:52pm UTC](https://community.hubspot.com/t/contacts-getting-unenrolled-wrongly-from-sequence/147472/4 "2026-03-19T21:52:30Z")
i chatted with a Hubspot agent who thinks it’s because the ‘contacts’ I used in the test sequence are internal folks to whom emails have been sent and received. She thinks that’s a reason for Hubspot to unenroll. I’m still puzzled as to why it won’t tell me that when I enroll them instead of unenrolling them without warning She recommended I send out the final sequence to actual contacts and that I should not have an issue. Fingers crossed! ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [March 20, 2026, 4:44am UTC](https://community.hubspot.com/t/contacts-getting-unenrolled-wrongly-from-sequence/147472/5 "2026-03-20T04:44:15Z")
@Baybison this is a document unenrollment criterion, yes: “The contact sends an email to you, not as part of the sequence, from the email address that was enrolled.” > **[Unenroll contacts from a sequence](https://knowledge.hubspot.com/sequences/unenroll-from-sequence)** > > Contacts can be automatically unenrolled from a sequence, or you can manually enroll one or multiple contacts from a sequence. If you want to test this way, you would have to make sure that no incoming email from the test contact is received at all.