# Contacts filter by calling outcome

**URL:** <https://community.hubspot.com/t/contacts-filter-by-calling-outcome/2181>\
**Category:** Dashboards & Reporting\
**Created:** [May 29, 2017, 3:05pm UTC](https://community.hubspot.com/t/contacts-filter-by-calling-outcome/2181 "2017-05-29T15:05:23Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [May 29, 2017, 3:05pm UTC](https://community.hubspot.com/t/contacts-filter-by-calling-outcome/2181/1 "2017-05-29T15:05:23Z")

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Hi All,

I am the admin of my sales team and was attempting to filter the “worked” contacts by the team’s calling outcome. However, I just could not find the button or any place to do that. Also, how can I see the full list of the connected contacts? Any suggestions on that?

Thanks,

Jonas

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<div class="post-metadata">

**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [May 30, 2017, 10:05am UTC](https://community.hubspot.com/t/contacts-filter-by-calling-outcome/2181/2 "2017-05-30T10:05:01Z")

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Hey [@Jonas2](https://community.hubspot.com/t5/user/viewprofilepage/user-id/9854)

How are you defining contacts as ‘worked’ in the CRM?

Filtering contacts in the HubSpot CRM is depending on contact property values. Below is a list of **default sales properties** in the HubSpot CRM that you can filter by. I’ve highlighted the contact properties I think might be useful to you

**in orange**

.

If none of these suits you needs / help you defined contacts as ‘worked’ you might want to consider creating a [custom contact property](https://knowledge.hubspot.com/contacts-user-guide-v2/how-to-create-contact-and-company-properties) and having your team manually populating this with a YES/NO or other value.

Last but not least, her is how you can use the CRM to filter contacts by contact property/properties: [Creating custom views in the CRM for prospecting](https://knowledge.hubspot.com/articles/kcs_article/contacts/creating-custom-views-for-prospecting)

- **Lead Status** - a contact and company property that indicates where a contact or company is within a buying cycle as a lead. Learn about the [difference between Lead Status and Lifecycle Stage](https://knowledge.hubspot.com/articles/kcs_article/contacts/what-is-the-difference-between-lifecycle-stage-and-lead-status).

- **Total Revenue** - total dollar amount of all associated deals that have been closed.

- **Recent Deal Close Date** - the date of the last associated deal that was closed.

- **Associated Deals** - the total number of all associated deals.

- **Recent Deal Amount** - the value of the last closed deal associated with that contact.

- **Number of times contacted** - the total number of times a contact was sent an email or called via Call Queue.

- **Number of Sales Activities** - the total number of Sales activities (notes, calls, emails, meetings, or tasks) logged for a contact.

- **First Deal Created Date** - the date of the first deal a contact became associated with.

- **Last Activity Date** - the last time a note, call, email, meeting, or task was logged for a contact. This is set automatically by HubSpot based on user actions in the contact record.

- **Next Activity Date** - the date of the next upcoming activity for a contact. This is set automatically by HubSpot based on user actions in the contact record. This includes logging a future call, email, or meeting using the _Log_ feature, as well as creating a future task or scheduling a future meeting.

- **Last Contacted** - the last time a call, email, or meeting was logged for a contact.

- **Recent Sales Email Clicked Date** _(Sales Professional Only)_ - the date of the last time that a contact clicked on a Sales email.

- **Recent Sales Email Opened Date** - the date of the last time that a contact opened a Sales email.

- **Recent Sales Email Replied Date** - the date of the last time that a contact replied to a sales email sent from your connected G Suite or Outlook 365 email account.

- **Currently in Sequence** 

- **Last Meeting Booked** 

- **Last Meeting Booked Campaign** 

- **Last Meeting Booked Medium** 

- **Last Meeting Booked Source** 

Hope this helps!

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<div class="post-metadata">

**Author:** ![C\_Davis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/c_davis/32/2679_2.png) [@C\_Davis](https://community.hubspot.com/u/C_Davis)\
**Post date:** [October 6, 2017, 10:56pm UTC](https://community.hubspot.com/t/contacts-filter-by-calling-outcome/2181/3 "2017-10-06T22:56:17Z")

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I am trying to set up a call queue for previous calls where I left a voicemail. How would I set a filter or queue based on this criteria?
