Hey, I have a problem which happened a few times. Contacts and tickets don’t enroll in workflows even though they should because they meet enrollement criteria. This is strange because most of the contact and tickets enroll properly, but some of them don’t.
Hi @JRudowska,
Have you checked via the Test button (upper right in the workflow editor) whether the records would enroll?
Also, when you click Details in the top left of the editor and then into the Enrollment history tab, is the record listed here? (Use the Select a [record] dropdown to find your record.)
If you can share screenshots of what you’re seeing, that will help with troubleshooting.
Best regards!
Hi @JRudowska,
When you switched on the workflow, did you choose to enroll contacts that met the criteria already or not?
Best regards
Och right, the workflow was turned on after she met criteria and it was not set up to enroll contacts which already met criteria, thanks for your help!