# Contacts Button Greyed Out

**URL:** <https://community.hubspot.com/t/contacts-button-greyed-out/96703>\
**Category:** CRM\
**Tags:** crm\
**Created:** [December 23, 2023, 1:28am UTC](https://community.hubspot.com/t/contacts-button-greyed-out/96703 "2023-12-23T01:28:59Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![WJeffers](https://avatars.discourse-cdn.com/v4/letter/w/a88e57/32.png) [@WJeffers](https://community.hubspot.com/u/WJeffers)\
**Post date:** [December 23, 2023, 1:28am UTC](https://community.hubspot.com/t/contacts-button-greyed-out/96703/1 "2023-12-23T01:28:59Z")

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I created a user that has the ability to create a contact. But when she logs on, the Contacts button on the right is greyed out and she can’t create a contact. I have tried deleting her user and creating her user again, with no luck. Please help! Thank you!

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**Author:** ![tverdokhlib1](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tverdokhlib1/32/58857_2.png) [@tverdokhlib1](https://community.hubspot.com/u/tverdokhlib1)\
**Post date:** [December 23, 2023, 9:46pm UTC](https://community.hubspot.com/t/contacts-button-greyed-out/96703/2 "2023-12-23T21:46:32Z")

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@WJeffers strange, seems like a bug. Is this user a part of any teams that use a specific permission set? Can this user create a Deal or Company (other objects)?