# Contacts API creates empty contact object

**URL:** <https://community.hubspot.com/t/contacts-api-creates-empty-contact-object/118876>\
**Category:** APIs & Integrations\
**Tags:** contacts\
**Created:** [October 22, 2024, 9:25am UTC](https://community.hubspot.com/t/contacts-api-creates-empty-contact-object/118876 "2024-10-22T09:25:17Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![VPeychev](https://avatars.discourse-cdn.com/v4/letter/v/6de8d8/32.png) [@VPeychev](https://community.hubspot.com/u/VPeychev)\
**Post date:** [October 22, 2024, 9:25am UTC](https://community.hubspot.com/t/contacts-api-creates-empty-contact-object/118876/1 "2024-10-22T09:25:17Z")

</div>

Hello  
I’ve connected [Tray.io](http://Tray.io) to my account with the following scopes:  
Crm.objects.contacts.read  
Crm.objects.contacts.write  
(among others)  
I use Postman to trigger the webhook, and I send the following payload:

{

“properties”: {

“email”: “[example@hubspot.com](mailto:example@hubspot.com)”,

“firstname”: “Jane”,

“lastname”: “Doe”,

“phone”: “(555) 555-5555”,

“company”: “HubSpot”,

“website”: “[hubspot.com](http://hubspot.com)”,

“lifecyclestage”: “marketingqualifiedlead”

}

}

The contact gets created, but all the fields are empty:

 ![VPeychev_0-1729589046769.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/9/19d72d16f6f195e8366b99676c22a0c770e8a93e.png)

What could be the issue here?

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<div class="post-metadata">

**Author:** ![TomM2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tomm2/32/70887_2.png) [@TomM2](https://community.hubspot.com/u/TomM2)\
**Post date:** [October 22, 2024, 11:49am UTC](https://community.hubspot.com/t/contacts-api-creates-empty-contact-object/118876/2 "2024-10-22T11:49:57Z")

</div>

Hey @VPeychev what endpoint are you using? Can you see a response body?

---

<div class="post-metadata">

**Author:** ![VPeychev](https://avatars.discourse-cdn.com/v4/letter/v/6de8d8/32.png) [@VPeychev](https://community.hubspot.com/u/VPeychev)\
**Post date:** [October 22, 2024, 11:55am UTC](https://community.hubspot.com/t/contacts-api-creates-empty-contact-object/118876/3 "2024-10-22T11:55:48Z")

</div>

Hey @TomM2 ,  
I am using [Tray.io](http://Tray.io)’s built-in connector for Hubspot.  
Here is an example of a request and response (in this case for a ticket, which is also created with empty fields)  
**request:**  
{  
“ticket\_pipeline\_id”: “0”,  
“ticket\_pipeline\_stage”: “1”,  
“properties”: {  
“hs\_pipeline”: “0”,  
“hs\_pipeline\_stage”: “1”,  
“subject”: “Ticket subject example”,  
“content”: “Description of the issue or request”,  
“hs\_ticket\_priority”: “HIGH”,  
“hubspot\_owner\_id”: “12345678”,  
“source\_type”: “EMAIL”  
}  
}  
**response:**  
{  
“id”: “15631755939”,  
“properties”: {  
“createdate”: “2024-10-22T11:48:45.974Z”,  
“hs\_helpdesk\_sort\_timestamp”: “2024-10-22T11:48:45.974Z”,  
“hs\_last\_message\_from\_visitor”: “false”,  
“hs\_lastmodifieddate”: “2024-10-22T11:48:45.974Z”,  
“hs\_object\_id”: “15631755939”,  
“hs\_object\_source”: “INTEGRATION”,  
“hs\_object\_source\_id”: “4215999”,  
“hs\_object\_source\_label”: “INTEGRATION”,  
“hs\_pipeline”: “0”,  
“hs\_pipeline\_stage”: “1”,  
“hs\_ticket\_id”: “15631755939”  
},  
“createdAt”: “2024-10-22T11:48:45.974Z”,  
“updatedAt”: “2024-10-22T11:48:45.974Z”,  
“archived”: false  
}

---

<div class="post-metadata">

**Author:** ![VPeychev](https://avatars.discourse-cdn.com/v4/letter/v/6de8d8/32.png) [@VPeychev](https://community.hubspot.com/u/VPeychev)\
**Post date:** [October 22, 2024, 12:38pm UTC](https://community.hubspot.com/t/contacts-api-creates-empty-contact-object/118876/4 "2024-10-22T12:38:10Z")

</div>

I found the issue, it was the signature of the payload.  
The correct formatting is

{

“properties”: [

{

“name”: “subject”,

“value”: “Static Subject for the Ticket”

},

{

“name”: “content”,

“value”: “This is a static description of the issue.”

}

]

}

Apprently the API accepts anything without complaining, but requires this format to populate the fields.