Contacts and Companies aren't automatically associating.

Smart CRM & Sales Hub CRM
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1

Hi,

I have noticed that numerous Contacts and Companies that have the same domain are not associating.

A Contact with the email domain firstname.lastname@newsong.net and the company with the domain newsong.net are not automatically being associated. If I’m not mistaken, the associating of this contact and company should be done automatically?

Any help, tips, advice etc. is greatly appreciated.

Thanks,

Ethan

2

Hi @EPitzaferro,

If you have the setting enabled to automatically associate, then yes. Contacts with the same domain as the company record should automatically be associated.

Here is a resource that shows you how to enable that setting.

Josh