Contacts - Active List - Issue with custom 'Views' not displaying for other users

Hi,

I’ve created an Active List to monitor all contact activity within our organisation’s account.

I’ve added 4 ‘Views’ within the List, and set these as visible to Everyone.

However, my colleague cannot see these views when entering the list. We have the same account level too (Super Admin).

Is there anything we can do to fix this?

Many thanks,

Hi @JGoddard1

Just to clarify, you created four views which are using the list you created, correct?

What do you mean by “However, my colleague cannot see these views when entering the list.”? In order to apply or use a view I would select the “All views” option underneath the “create contact” button in the top right and then see this:

Note how this automatically applies 2 filters. One for the object your viewed when clicking “All views”, in my case contacts, and one for the “view owner” which is set to the user by default, so myself.

Once I clear those filters I see all views that have been made available for everyone.

I hope that helps.

Frank