# Contact View & Reporting tool shows different values

**URL:** <https://community.hubspot.com/t/contact-view-reporting-tool-shows-different-values/99465>\
**Category:** Dashboards & Reporting\
**Tags:** reports, dashboards\
**Created:** [February 5, 2024, 3:29pm UTC](https://community.hubspot.com/t/contact-view-reporting-tool-shows-different-values/99465 "2024-02-05T15:29:58Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![dominikportmann](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dominikportmann/32/7115_2.png) [@dominikportmann](https://community.hubspot.com/u/dominikportmann)\
**Post date:** [February 5, 2024, 3:29pm UTC](https://community.hubspot.com/t/contact-view-reporting-tool-shows-different-values/99465/1 "2024-02-05T15:29:58Z")

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Can anyone tell me why the number of contacts displayed in the custom reporting tool is different from the number displayed in the contact view or in the lists? The filters are the same, but different values are displayed. We’re kind of lost.

 ![lists.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/1/015a44be625f266b8d04335951a7fbdc2606033d.jpeg)  
List View  
 ![contact view.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/9/4/942c60d2f14970868f9156fb73a77e24d7f4142e.jpeg)  
Contact View with Filter  
 ![reportingscreenshot.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/d/4d1886165b0c3a7113817b56831702843bf76582.png)  
Reporting View

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [February 5, 2024, 3:31pm UTC](https://community.hubspot.com/t/contact-view-reporting-tool-shows-different-values/99465/2 "2024-02-05T15:31:59Z")

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Hi @dominikportmann,

Which data sources does your custom report have? Is it just contacts or does it pull other data sources as well?

Best regards

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**Author:** ![dominikportmann](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dominikportmann/32/7115_2.png) [@dominikportmann](https://community.hubspot.com/u/dominikportmann)\
**Post date:** [February 5, 2024, 3:36pm UTC](https://community.hubspot.com/t/contact-view-reporting-tool-shows-different-values/99465/3 "2024-02-05T15:36:12Z")

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Hi Karsten, the data Source in the reporting tool is the Contact Object.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [February 5, 2024, 3:37pm UTC](https://community.hubspot.com/t/contact-view-reporting-tool-shows-different-values/99465/4 "2024-02-05T15:37:32Z")

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@dominikportmann is the lifecycle stage known for all contacts? Can you flip around the “is none of” filter to “is any of”? I’m not aware of this behaving differently between lists and reports but the report filter might be excluding records where the field is empty.

If that’s not it, I’d simply flag it with HubSpot support. Easier, faster - mainly because they’re able to check within your portal directly.

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**Author:** ![dominikportmann](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dominikportmann/32/7115_2.png) [@dominikportmann](https://community.hubspot.com/u/dominikportmann)\
**Post date:** [February 5, 2024, 3:42pm UTC](https://community.hubspot.com/t/contact-view-reporting-tool-shows-different-values/99465/5 "2024-02-05T15:42:36Z")

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same result:

 ![reporting exxcluding.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/4/1455a34e19d47898c10bfd3cd5a6498b6dcf7aab.png)

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [February 5, 2024, 3:44pm UTC](https://community.hubspot.com/t/contact-view-reporting-tool-shows-different-values/99465/6 "2024-02-05T15:44:06Z")

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@dominikportmann HubSpot support it is then.

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<div class="post-metadata">

**Author:** ![dominikportmann](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dominikportmann/32/7115_2.png) [@dominikportmann](https://community.hubspot.com/u/dominikportmann)\
**Post date:** [February 5, 2024, 3:32pm UTC](https://community.hubspot.com/t/contact-view-reporting-tool-shows-different-values/99465/7 "2024-02-05T15:32:59Z")

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I know the filter in the reporting view has an End Date, but even without end date the amount of contacts is the same.

 ![lsdsasd.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/d/8dde5483d724d74e4a3a110ad2b654b0dafcaa12.png)

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<div class="post-metadata">

**Author:** ![ClarindaBoom](https://avatars.discourse-cdn.com/v4/letter/c/b782af/32.png) [@ClarindaBoom](https://community.hubspot.com/u/ClarindaBoom)\
**Post date:** [February 5, 2024, 3:34pm UTC](https://community.hubspot.com/t/contact-view-reporting-tool-shows-different-values/99465/8 "2024-02-05T15:34:19Z")

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IN addition to Karsten’s comment, i noticed your date filters are slightly different - could this be a contributing factor?

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<div class="post-metadata">

**Author:** ![dominikportmann](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dominikportmann/32/7115_2.png) [@dominikportmann](https://community.hubspot.com/u/dominikportmann)\
**Post date:** [February 5, 2024, 3:37pm UTC](https://community.hubspot.com/t/contact-view-reporting-tool-shows-different-values/99465/9 "2024-02-05T15:37:06Z")

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Hi ClarindaBoom, unfortunately no. I updated my post with a new screenshot so it is less misleading.
