# Contact Sync - ConnectWise Manage Integration

**URL:** <https://community.hubspot.com/t/contact-sync-connectwise-manage-integration/75953>\
**Category:** Data Hub\
**Created:** [February 24, 2023, 4:10pm UTC](https://community.hubspot.com/t/contact-sync-connectwise-manage-integration/75953 "2023-02-24T16:10:11Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![GCampbell1](https://avatars.discourse-cdn.com/v4/letter/g/8797f3/32.png) [@GCampbell1](https://community.hubspot.com/u/GCampbell1)\
**Post date:** [February 24, 2023, 4:10pm UTC](https://community.hubspot.com/t/contact-sync-connectwise-manage-integration/75953/1 "2023-02-24T16:10:11Z")

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I am having trouble syncing contacts from ConnectWise to HubSpot.

When I go to sync contacts, it asks me to “Choose ConnectWise Manage Default Email Type”, but it will not allow me to click the drop-down menu or select anything, so I am unable to move forward.

I am able to sync companies with no issue, but for whatever reason I can’t do this with contacts. Does anyone have an idea why this might be?

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**Author:** ![MiaSrebrnjak](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/miasrebrnjak/32/10_2.png) [@MiaSrebrnjak](https://community.hubspot.com/u/MiaSrebrnjak)\
**Post date:** [February 27, 2023, 1:19pm UTC](https://community.hubspot.com/t/contact-sync-connectwise-manage-integration/75953/2 "2023-02-27T13:19:25Z")

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Hi @GCampbell1,

Thank you for reaching out to the Community!

I had a look in our internal documentation and it seems this behaviour is a result of missing member permissions within ConnectWise.

My colleague from the DataSync team has recorded a video on setting those permissions which you can share with your ConnectWise account admin: [watch it here.](https://www.loom.com/share/398df486e49e4b2ca9ac2099f04aaf61)

I hope this helps!

Cheers  
Mia, Community Team

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**Author:** ![GCampbell1](https://avatars.discourse-cdn.com/v4/letter/g/8797f3/32.png) [@GCampbell1](https://community.hubspot.com/u/GCampbell1)\
**Post date:** [February 27, 2023, 1:56pm UTC](https://community.hubspot.com/t/contact-sync-connectwise-manage-integration/75953/3 "2023-02-27T13:56:03Z")

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Hello Mia, thank you for your reply! This is very helpful and I appreciate your assistance. Thank you again and have a great day!

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**Author:** ![MiaSrebrnjak](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/miasrebrnjak/32/10_2.png) [@MiaSrebrnjak](https://community.hubspot.com/u/MiaSrebrnjak)\
**Post date:** [February 28, 2023, 1:45pm UTC](https://community.hubspot.com/t/contact-sync-connectwise-manage-integration/75953/4 "2023-02-28T13:45:36Z")

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You’re very welcome @GCampbell1! 🙂