# Contact permanently rejected

**URL:** <https://community.hubspot.com/t/contact-rejete-permanent/158602>\
**Category:** Email Deliverability\
**Tags:** professional, contacts, enterprise\
**Created:** [September 10, 2026, 9:35am UTC](https://community.hubspot.com/t/contact-rejete-permanent/158602 "2026-09-10T09:35:47Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Celine\_M](https://avatars.discourse-cdn.com/v4/letter/c/8dc957/32.png) [@Celine\_M](https://community.hubspot.com/u/Celine_M)\
**Post date:** [September 10, 2026, 9:35am UTC](https://community.hubspot.com/t/contact-rejete-permanent/158602/1 "2026-09-10T09:35:47Z")

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Hello, I have two contacts marked as “permanent bounce,” and these are internal company email addresses for the newsletter. They were probably “bounced” during the last send because they hadn’t been activated by the IT department. I need to reactivate them, but I can’t seem to do it. Could you help me?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [September 10, 2026, 9:40am UTC](https://community.hubspot.com/t/contact-rejete-permanent/158602/2 "2026-09-10T09:40:11Z")

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Hello @Celine_M

You can find the instructions here: [Envoyer des e-mails aux contacts précédemment rejetés](https://knowledge.hubspot.com/fr/marketing-email/send-emails-to-contacts-who-previously-bounced?hubs_content=knowledge.hubspot.com/marketing-email/send-emails-to-contacts-who-previously-bounced&hubs_content-cta=fran%C3%A7ais#) supprimer-le-rejet-permanent-d%E2%80%99un-utilisateur-hubspot

This operation requires a Marketing or Content Hub Professional or Enterprise subscription. Without it, unfortunately, it is not possible.

Best regards

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<div class="post-metadata">

**Author:** ![Celine\_M](https://avatars.discourse-cdn.com/v4/letter/c/8dc957/32.png) [@Celine\_M](https://community.hubspot.com/u/Celine_M)\
**Post date:** [September 10, 2026, 9:45am UTC](https://community.hubspot.com/t/contact-rejete-permanent/158602/3 "2026-09-10T09:45:34Z")

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I’ve already tried following this help tutorial, but I don’t have access to the same tab. I’m unable to reactivate the email/contact option.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [September 10, 2026, 10:00am UTC](https://community.hubspot.com/t/contact-rejete-permanent/158602/4 "2026-09-10T10:00:05Z")

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@Celine_M Do you have a Marketing Hub or Content Hub subscription of the “Professional” or “Enterprise” type? If not, it is not possible to delete the “hard bounce.” HubSpot has chosen to reserve this feature for certain subscriptions only.

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<div class="post-metadata">

**Author:** ![Celine\_M](https://avatars.discourse-cdn.com/v4/letter/c/8dc957/32.png) [@Celine\_M](https://community.hubspot.com/u/Celine_M)\
**Post date:** [September 10, 2026, 10:00am UTC](https://community.hubspot.com/t/contact-rejete-permanent/158602/5 "2026-09-10T10:00:48Z")

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I am on the “free” plan, so I am indeed stuck. Thank you for your reply

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [September 10, 2026, 10:02am UTC](https://community.hubspot.com/t/contact-rejete-permanent/158602/6 "2026-09-10T10:02:52Z")

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@Celine_M In that case, please refer to my previous responses: it is not possible to delete “hard bounces”.

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**Author:** ![GRajput](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/grajput/32/102020_2.png) [@GRajput](https://community.hubspot.com/u/GRajput)\
**Post date:** [September 14, 2026, 8:40am UTC](https://community.hubspot.com/t/contact-rejete-permanent/158602/7 "2026-09-14T08:40:43Z")

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Hi @Celine_M  
If the issue persists, we recommend contacting HubSpot Support to review the bounce status and provide guidance on the available options for reactivating these email addresses.

Thanks!