Contact Property Update after sending or receiving email for Sales Hub Professional

Smart CRM & Sales Hub CRM
,
1

I want to track who sent the most recent response in our email threads (not marketing campaign emails but email communication sent to actual leads) and update a property accordingly. This would help us track whether our team needs to follow up or if we’re waiting on a response from the lead/contact.

While I found a similar thread but it seems it would require Service Hub Professional, we only have Sales Hub Pro and Marketing Hub. Is this possible with our current subscriptions?

2

Hey @shivarajpoudel doesn’t the property “Recent Sales Email Replied Date” gives you what you want?

3

Thanks @jforte . I made a workflow with the recent sales email reply date and last contact date, which is working.

4

Amazing thanks for getting back to the community :slightly_smiling_face: