I completely agree. My CRMs tell you how many times a contact has opened or clicked on an email. This is critical when qualifying a lead and determining their level of engagement.
Right now there is only:
Recent sales email open date
Recent sales email click date
We also need:
Recent sales email number of opens:
Recent sales email number of clicks:
Total number of sales emails sent:
Total number of sales email opens:
Total number of sales email replies: