Hi Karsten,
we have the same issue. I know why it changes, but I don’t know how to stop it.
Different colleagues work in HubSpot and some of them have connected their personal Outlook, which they should. However, when they send an email to a conatact, the Contact owner changes.
For example: My contact owner is my boss (Jessica). When James sent me an email (his Outlook is connected to HubSpot) he becomes my Contact Owner and not Jessica anymore.
The same happens if James writes John an Email and John is not yet a contact in HubSpot it automatically makes James as his Contact Owner.
Is there a way to stop this or do we have to change it manually?
My biggest problem is, if the original contact owner (lets name him Steve) desides to send out an Email/Newsletter to his contacts and uses a “List” that he created in the past - Steve’s name won’t appear under “contact owner” it will be for this example “James” because he recently send out an email to a view people that originally belong to Steve.
Thank you for your help.