Can we somehow obtain the contact information from users who chatted with us on our website via Hubspot?
Hi @imjames,
Yes, if you’re referring to the live chat, than you can capture the email address before a conversation, allowing the employee to associate later information to the contact record manually: Create a live chat
For a chat bot, you can formalise all questions and have them saved into contact properties: Create a rule-based chatbot
Let me know if you have any follow-up questions!