Contact cannot schedule meeting through a meetings link.

Smart CRM & Sales Hub Sales Hub Tools
1

I have a contact that cannot schedule a meeting via a meetings link I send. The meeting link has successfully been used by others. Has anyone else encountered this issue?

2

Hey @BGarvin, thanks for sharing! Did the contact share any specific details about why they couldn’t schedule a meeting? I’m wondering if any of the following happened:

  1. They tried to schedule a meeting during a date/time when you weren’t available (so the options were grayed out and unselectable)
  2. They tried to schedule a meeting that wasn’t the duration they wanted
  3. They tried to schedule a meeting beyond your scheduling window
  4. They tried to schedule a meeting before your set buffer period
  5. They didn’t complete required form fields

This probably goes without saying, but were you able to successfully book a meeting with yourself through your HubSpot Meeting’s link? You’ll want to make sure that:

  1. You do indeed have available time slots open (and there’s nothing big, like accidental OOO time, blocking off your calendar)
  2. You have your scheduling window set appropriately
  3. You have your buffer period set appropriately

If everything looks good and taht specific contact still isn’t able to schedule a meeting, have them:

  1. Clear their cache and try again
  2. Try using incognito mode

If you still have no luck, then your best bet is reaching out to HubSpot Support. Be ready to share:

  1. When the issue started
  2. The device and broswer that the contact is using
  3. Screenshots of any errors they’re receiving

Hope this helps!!

3

Thank you for the input, Jolle. We think alike. I confirmed all the above before posting to the community and ended by contacting HS support. We couldn’t come up with a resolution so I thought I would see if anyone here encountered a similar issue.

4

@BGarvin thanks for getting back to me! Great minds indeed.
Sorry to hear that you weren’t able to figure out the cause with support. I haven’t heard of a single user having issues with a Meetings link before, so hopefully it was an anomally. If you do happen to find anything else out, feel free to share!

Thanks again!

5

Hi Jacob Olle,
I am also facing issue with meeting link
Non of my contact are able to use it.
I trired to contact support they are also not able to find out the excact issue
Can any one help me to solve this issue

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6

Hi @ZachJ1,
Thank you for reaching out to the Community!
I foudn for you the solution from @KHa5 on this post “Calendar Booking Problem - "Well, this is disappointing” Message" that might help you!
Also, can you try in an incognito window or another browser and see if this helps?
I also wanted to invite a couple of subject matter experts to this conversation @Franci, @GRajput and @Jnix284 have you already seen such error and do you have suggestions to help @ZachJ1, please?
If anybody else has anything to add and/or share, please feel free to join in the conversation :slightly_smiling_face:
Thanks and have a great day!
Best,
Bérangère

7

Hi @ZachJ1 it sounds like this is caused by one of two things - either your calendar was disconnected from within HubSpot and you need to reconnect it, or it’s a cache issue on the user side which would be a little tricky to fix if you don’t know who that is.

Have you tried reconnecting your calendar per the thread from @BérangèreL ?

8

Hi @BérangèreL & @Jnix284
Thanks for your quick reply but still i am facing same issue
I have cleared cache and my calender is connected with hubspot account still having same issue
Regards,
Zach

9

@ZachJ1 would you be willing to share the link with me so I can test it directly?

You can send a private message if you don’t want to share the link in the thread.