# Conta inexistente

**URL:** <https://community.hubspot.com/t/conta-inexistente/46768>\
**Category:** Account & Settings\
**Created:** [November 10, 2021, 1:36pm UTC](https://community.hubspot.com/t/conta-inexistente/46768 "2021-11-10T13:36:35Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![KLobo](https://avatars.discourse-cdn.com/v4/letter/k/edb3f5/32.png) [@KLobo](https://community.hubspot.com/u/KLobo)\
**Post date:** [November 10, 2021, 1:36pm UTC](https://community.hubspot.com/t/conta-inexistente/46768/1 "2021-11-10T13:36:35Z")

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Bom dia pessoal, estamos tentando logar e aparece que a conta é inexistente. Como posso fazer para recuperar conta?

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**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [November 10, 2021, 2:39pm UTC](https://community.hubspot.com/t/conta-inexistente/46768/2 "2021-11-10T14:39:36Z")

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Oi @KLobo , você teria a HubID que estaria aparecendo a conta inexistente? Contas gratuitas serão desativadas após 120 dias de inatividade. Isso inclui não fazer login ou usar a [extensão do HubSpot Sales](https://knowledge.hubspot.com/pt/email-tracking/get-started-with-the-hubspot-sales-chrome-extension). Você tem 90 dias para reativar a conta antes de ser eliminada e não ser mais possível recuperá-la.

Att,

Pam

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**Author:** ![kioshiservicos](https://avatars.discourse-cdn.com/v4/letter/k/779978/32.png) [@kioshiservicos](https://community.hubspot.com/u/kioshiservicos)\
**Post date:** [December 21, 2021, 5:21pm UTC](https://community.hubspot.com/t/conta-inexistente/46768/3 "2021-12-21T17:21:25Z")

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Estou com o mesmo problema, pode me ajudar. Meu Hub ID: 7807310.