Hello,
We use the chat widget, but can’t seem to get the “consent to collect chat cookies” to work. The banner shows neither before nor upon exit.
Are we doning something wrong?
Hi @wbrooseboom,
Thanks for reaching out!
This may be caching error as I was able to see the cookie banner on your home page as well as on the chat.
If you’re still experiencing the issue, may I get you to clear your cache and cookies, please? I’ve included a couple of step-by-step articles below from Google below for you:
Google | Clear cache and cookies
Once you’ve cleared the cache and cookies, you should be able to view this page without any issue. If the issue is still persisting, you may need to try it out in Incognito mode to see if you’re able to view the cookie banner.
I hope this helps!
Best,
Kristen
Hello Kristen,
We are aware of cookies and incognito mode. We do get our own cookie banner, but we never see the banner from Hubspot when leaving the page. How can that one be triggered?
Cheers,
Boudewijn
Hi @wbrooseboom,
Thanks for reaching back out!
You’ll want to make sure that “Consent to Collect Chat Cookies” setting is enabled in your chatflow, as well as the “Show Consent Banner to Visitor” for visitors to see the cookie when they attempt to leave a chat. This article describes how to find this setting in your chat flow.
I also wanted to provide you with a resource that describes how these chat cookies behave once you’ve enabled them in your account: Cookies set in your visitor's browser by HubSpot
Best,
Kristen
Ok, we’ve got it to work. Thanks for your help!
Hi @wbrooseboom! You’re very welcome 
I’m glad to hear you were able to get it working on your end.
Best,
Kristen