Hi,
in Conversation API there is endpoint /conversations/v3/conversations/channel-accounts that returns the configuration of channel accounts. I’d like to somehow associate the returned data with the configuration of these entities, like FB page name or page ID, or Form ID, but I don’t see the possible way - the channel account contains only the ID, which is not the identifier I can use in other APIs.
Is there any other way to achieve this goal?
Hey @PHuk thank you for posting in our Community!
A potential workaround is to fetch the channel accounts using /conversations/v3/conversations/channel-accounts. For each channel account ID, query your internal mapping table or make additional API calls to fetch the FB page name or ID. Aggregate the data and present it in the required format.
To our top experts, @Anton and @DanielSanchez do you have any recommendations for @PHuk matter?
Thank you,
Pam
Hi @PamCotton
I’d like to create a public app available to all Hubspot customers - so I don’t have any additional information about them, except from the data fetched from Hubspot. Therefore, I’d like to get the page ID or page name directly using the Hubspot API, without any external calls.
hi @PHuk , Product Manager of the Conversations API here. I saw this and your other post wanting to know the easiest way to get more information about a Form that is connected to the Inbox.
I see that you are buildint an app around this, so you aren’t an admin that has access to each individual portal to learn more about the details of what sorts of things are connected to an Inbox.
I’m curious to take another step back - why do you need this sort of information and what do you plan to do with it? Also curioius about the focus on FBM and Forms in particular. Any other kinds of channels you are trying to learn about?
Hi @EricHirsh
thank you for your interest. I’m the CTO of TrueEngage (https://trueengage.com/), our product is the website widget integrated with multiple systems - I’m currently exploring integration with Hubspot.
My goal is to get all the information needed to display multi-channel widget on the website. So basically I’m interested in all of the channels that can be connected to the Inbox.
I’d like to display different channels in our widget - so in case of a Forms, I need to get the full form data to display it on the website; FB Messenger - page id, or page name to build m.me link, and so on.
I started my research with these channels, beacuse they seemed easy to figure out, but it turned out it’s not that simple 