# Connecting alias e-mail to "Conversations"

**URL:** <https://community.hubspot.com/t/connecting-alias-e-mail-to-conversations/62725>\
**Category:** Sales Email\
**Tags:** conversations-inbox\
**Created:** [August 10, 2022, 2:19pm UTC](https://community.hubspot.com/t/connecting-alias-e-mail-to-conversations/62725 "2022-08-10T14:19:52Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Thomas\_Carlsen](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/thomas_carlsen/32/99730_2.png) [@Thomas\_Carlsen](https://community.hubspot.com/u/Thomas_Carlsen)\
**Post date:** [August 10, 2022, 2:19pm UTC](https://community.hubspot.com/t/connecting-alias-e-mail-to-conversations/62725/1 "2022-08-10T14:19:52Z")

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Good morning!

We are setting up a “Pro” plan for our SaaS and would like to offer a dedicated e-mail for support inquiries. This e-mail would, ideally, be an alias of one of our CS team member that already uses HubSpot. I would like to have all e-mails sent to this address to the Conversations Inbox so any CS team member could solve the issue as fast as possible. However, I seem to be having multiple problems:

1) I am not able to connect the alias address, but only the original team member address. This is not ideal because I do not want to have ALL his e-mails sent to the inbox

2) I created a separate e-mail on Google Workspace to connect to the Inbox for testing purposes, but it does not seem to work because there is no HubSpot user with that e-mail. It connects, but does not receive anything in the Inbox. I would not even like to pay Google for this e-mail, let alone a HubSpot license.

Can anyone help me out?

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**Author:** ![danmoyle](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/danmoyle/32/91166_2.png) [@danmoyle](https://community.hubspot.com/u/danmoyle)\
**Post date:** [August 10, 2022, 6:23pm UTC](https://community.hubspot.com/t/connecting-alias-e-mail-to-conversations/62725/2 "2022-08-10T18:23:40Z")

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[@Thomas\_Carlsen](https://community.hubspot.com/t5/user/viewprofilepage/user-id/64225) the [HubSpot Conversations Inbox](https://knowledge.hubspot.com/conversations/get-started-with-conversations) is indeed built for a group email like Support. It’s really not for a single email alias/user. When you have the group email set up, each HubSpot user with access will email as that group, but the cusomization of their name. As an example, we have [support@hublms.com](mailto:support@hublms.com) as our HubLMS Support inbox. When I email out of there, that’s the email but the from name is Dan with HubLMS Support.

Hopefully that clears it up some.

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**Author:** ![jnix284](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jnix284/32/29_2.png) [@jnix284](https://community.hubspot.com/u/jnix284)\
**Post date:** [August 11, 2022, 1:25am UTC](https://community.hubspot.com/t/connecting-alias-e-mail-to-conversations/62725/3 "2022-08-11T01:25:52Z")

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Hi [@Thomas\_Carlsen](https://community.hubspot.com/t5/user/viewprofilepage/user-id/64225) , as @danmoyle mentioned, the purpose of conversations inbox is for team/shared emails. The link he shared is a comprehensive overview of Inbox and links to this article [Connecting channels to the conversation inbox](https://knowledge.hubspot.com/inbox/connect-channels-to-the-conversations-inbox), which is my go-to for troubleshooting connection issues. Hope this helps!