# Connecting AI chatbot

**URL:** <https://community.hubspot.com/t/connecting-ai-chatbot/112163>\
**Category:** APIs & Integrations\
**Tags:** professional\
**Created:** [July 17, 2024, 10:30am UTC](https://community.hubspot.com/t/connecting-ai-chatbot/112163 "2024-07-17T10:30:20Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![BNeelshen](https://avatars.discourse-cdn.com/v4/letter/b/85f322/32.png) [@BNeelshen](https://community.hubspot.com/u/BNeelshen)\
**Post date:** [July 17, 2024, 10:30am UTC](https://community.hubspot.com/t/connecting-ai-chatbot/112163/1 "2024-07-17T10:30:20Z")

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Hi there,  
We are working on our own AI chatbot, and I’m looking into the specific ways in which we can seamlessly connect it to our existing HubSpot CRM. It’s crucial for us to be able to check the availability status of our agents, access and update contact information, and implement automated ticket submissions in situations where no agent is available.

Looking forward to hearing your thoughts.

Thank you!

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<div class="post-metadata">

**Author:** ![TomM2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tomm2/32/70887_2.png) [@TomM2](https://community.hubspot.com/u/TomM2)\
**Post date:** [July 17, 2024, 5:40pm UTC](https://community.hubspot.com/t/connecting-ai-chatbot/112163/2 "2024-07-17T17:40:50Z")

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Hey @BNeelshen just FYI HubSpot does have native tools to handle agenct availability, but if you want to use third party tools then you’ll need to use an api to pull that information from HubSpot.

Service Hub APIs are still quite limited but these might help:

[conversations/chat widget sdk](https://developers.hubspot.com/beta-docs/reference/api/conversations/chat-widget-sdk)

[inbox & messages api.](https://developers.hubspot.com/beta-docs/reference/api/conversations/inbox-and-messages)