# Connect Microsoft 365 email

**URL:** <https://community.hubspot.com/t/connect-microsoft-365-email/128848>\
**Category:** Account & Settings\
**Tags:** email-deliverability\
**Created:** [March 28, 2025, 8:29am UTC](https://community.hubspot.com/t/connect-microsoft-365-email/128848 "2025-03-28T08:29:09Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![MDeruyck](https://avatars.discourse-cdn.com/v4/letter/m/59ef9b/32.png) [@MDeruyck](https://community.hubspot.com/u/MDeruyck)\
**Post date:** [March 28, 2025, 8:29am UTC](https://community.hubspot.com/t/connect-microsoft-365-email/128848/1 "2025-03-28T08:29:09Z")

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Hi, I previously used an Imap e-mail account as my personal email in hubspot. To improve deliverability, I now switched over to a Microsoft 365 email account (same exact e-mail adress). I’ve deleted the Imap and installed the Microsoft 365 email as my personal e-mail in Hubspot. Hubspot says it’s connected, but I tested it and get a e-mail in my inbox saying that the e-mail can’t be delivered.

Also tried deleting en re-installing the e-mail account, but no luck.  
When I try to re-install, now it only asks to log in to my microsoft 365 account, so no other steps are shown, I don’t know if that’s the problem?

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**Author:** ![Josh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/josh/32/17115_2.png) [@Josh](https://community.hubspot.com/u/Josh)\
**Post date:** [March 28, 2025, 12:49pm UTC](https://community.hubspot.com/t/connect-microsoft-365-email/128848/2 "2025-03-28T12:49:37Z")

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Hi @MDeruyck,

Under Settings, General, Email, be sure that you completely remove the old email connection there vs disabling it. Connect it again and when you do, you should see this:

 ![Josh_0-1743165999400.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/c/cab0ad069df454bca6e06f7615acf64f02edb0d5.png)

If you do not see that, click I want to choose my email provider myself.

 ![Josh_1-1743166039801.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/b/f/bf2b1564b61a56db2da229a6c9d4e792608c925b.png)

From here, you should select Microsoft Outlook, and it should prompt you to log in to your 365 account.  
If you already made it through all of those steps, I would suggest removing the account again, clearing cache, and then re-connecting.

Based on your last question, it sounds like it might be the expected behavior and you just need to complete the authentication process by logging into 365.

Josh

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**Author:** ![MDeruyck](https://avatars.discourse-cdn.com/v4/letter/m/59ef9b/32.png) [@MDeruyck](https://community.hubspot.com/u/MDeruyck)\
**Post date:** [March 28, 2025, 3:14pm UTC](https://community.hubspot.com/t/connect-microsoft-365-email/128848/3 "2025-03-28T15:14:58Z")

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Hi Josh, I’ve tried this.  
Also revoked app permisions to the Hubspot app in microsoft 365.

Re-installed the e-mail adress and got the screens that you showed, but it’s still not working.