Hi. I’m trying to set up a workflow for a ticket that restricts it from progressing until a particular task is completed. I can generate the automated task, but that doesn’t restrict the ticket owner from moving the ticket to the next stages.
Is there a mechanism to freeze the ticket from moving until a particular user checks off a task?
Hey @IMizrahi, Happy Friday!
Currently, HubSpot doesn’t have a built-in mechanism to “freeze” ticket movement based on task completion. A possible workaround is to create a workflow that sends alerts or prevents ticket closure until the task is marked complete.
To our top experts, @Jnix284 and @Gaurav_Aggarwal do you have any recommendations for @IMizrahi matter?
Thank you,
Pam
@IMizrahi I’m not familiar with any workarounds that would allow you to freeze ticket progression.
Perhaps if you can share more about your use case and what you’re hoping to achieve, there might be a way to improve the process your team is following to prevent tickets from advancing that shouldn’t.