# Conditional stage property validation for Tickets

**URL:** <https://community.hubspot.com/t/conditional-stage-property-validation-for-tickets/149454>\
**Category:** CRM\
**Tags:** help-desk\
**Created:** [May 18, 2026, 6:32pm UTC](https://community.hubspot.com/t/conditional-stage-property-validation-for-tickets/149454 "2026-05-18T18:32:25Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![IsabelaCarra](https://avatars.discourse-cdn.com/v4/letter/i/ea5d25/32.png) [@IsabelaCarra](https://community.hubspot.com/u/IsabelaCarra)\
**Post date:** [May 18, 2026, 6:32pm UTC](https://community.hubspot.com/t/conditional-stage-property-validation-for-tickets/149454/1 "2026-05-18T18:32:25Z")

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Hi everyone,

I am trying to find a way to make a property required when moving a ticket to the next pipeline stage, but **only if a specific condition is met**.

Here is my use case:

- **Object:** Tickets
- **Pipeline Stage:** New (moving to the next stage)
- **Condition:** If the SLA is overdue/delayed.
- **Requirement:** I want to force the user to fill out a “Delay Justification” property **only** if that SLA is overdue.

**The issue:** With the standard HubSpot feature (Required Properties on Stage Change), the property becomes mandatory for _every_ ticket moving past that stage, regardless of whether the SLA is overdue or not.

I’ve explored a few workarounds, but I haven’t found a way to enforce property completion based conditionally on another property’s value during a stage transition.

Has anyone faced a similar challenge? Is there a native way to achieve this (maybe using Operations Hub, advanced validation rules, or workflows), or is this a current platform limitation?

Thanks in advance for your help!

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [May 18, 2026, 7:02pm UTC](https://community.hubspot.com/t/conditional-stage-property-validation-for-tickets/149454/2 "2026-05-18T19:02:24Z")

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Hi @IsabelaCarra,

This currently requires an Enterprise subscription if you want to “force” users to fill this out. Here’s how this would be set up:

1. Create a custom property “SLA overdue/delayed” with options yes/no, set it to view only: [Manage view and edit access for properties](https://knowledge.hubspot.com/properties/restrict-view-edit-access-for-properties)
2. Use a workflow to set the value of “SLA overdue/delayed” when it’s delayed
3. Set up conditional logic that shows “SLA overdue/delayed” when the ticket moves into the stage: [Set up conditional logic for enumeration properties](https://knowledge.hubspot.com/properties/set-up-conditional-logic-for-enumeration-properties)
4. Set up another conditional logic that shows the “Delay justification” when “SLA overdue/delayed” is yes

It’ll end up looking something like this:

 ![karstenkoehler_0-1779130908952.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/e/1/e16da8c7a14ef0a4ac253ed8c4cdc70ac24e8b30.png)

Only that SLA overdue would not be editable (it is in my screenshot because I’m a super admin) and that the last field would be your justification field, not the ticket description.

Without Enterprise, correct, currently not possible.

Best regards!

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<div class="post-metadata">

**Author:** ![IsabelaCarra](https://avatars.discourse-cdn.com/v4/letter/i/ea5d25/32.png) [@IsabelaCarra](https://community.hubspot.com/u/IsabelaCarra)\
**Post date:** [May 28, 2026, 2:44pm UTC](https://community.hubspot.com/t/conditional-stage-property-validation-for-tickets/149454/3 "2026-05-28T14:44:34Z")

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Thank you for your response @karstenkoehler! The request is for an account that doesn´t have Enterprise, which is why i had difficulty finding a solution, a limitation of the hub itself.