# Conditional properties on Ticket

**URL:** <https://community.hubspot.com/t/conditional-properties-on-ticket/119873>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [November 5, 2024, 8:39pm UTC](https://community.hubspot.com/t/conditional-properties-on-ticket/119873 "2024-11-05T20:39:10Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![NathaliaRomanel](https://avatars.discourse-cdn.com/v4/letter/n/8491ac/32.png) [@NathaliaRomanel](https://community.hubspot.com/u/NathaliaRomanel)\
**Post date:** [November 5, 2024, 8:39pm UTC](https://community.hubspot.com/t/conditional-properties-on-ticket/119873/1 "2024-11-05T20:39:10Z")

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There needed to be conditional properties when changing the Ticket status, within the inbox. Currently, the conditional properties do not appear when we change the Ticket Status within the inbox.

 ![image-Nov-05-2024-05-03-05-4798-PM.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/4/1/411f06c2bb6d50ece340d1622f7c3b1e847ae6a6.jpeg)