# Conditional logic for ticket closing/disposition

**URL:** <https://community.hubspot.com/t/conditional-logic-for-ticket-closing-disposition/19106>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [February 27, 2020, 9:42pm UTC](https://community.hubspot.com/t/conditional-logic-for-ticket-closing-disposition/19106 "2020-02-27T21:42:03Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![KeeganSmith87](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/keegansmith87/32/76463_2.png) [@KeeganSmith87](https://community.hubspot.com/u/KeeganSmith87)\
**Post date:** [February 27, 2020, 9:42pm UTC](https://community.hubspot.com/t/conditional-logic-for-ticket-closing-disposition/19106/1 "2020-02-27T21:42:03Z")

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An if/then logical/conditional requirement when moving a ticket from one status to another would be absolutely amazing. Currently, when we dispose of a ticket, we can only make properties required yes/no. Really, it should be if this is selected, then this and this and this is also a requirement to give us better granularity on ticket dispositions as well as resolution codes. Same should be when CREATING a ticket.