# Completed exercise not showing as completed. **URL:** \ **Category:** HubSpot Academy Support\ **Created:** [January 29, 2018, 2:59am UTC](https://community.hubspot.com/t/completed-exercise-not-showing-as-completed/7516 "2018-01-29T02:59:27Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![sml12](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/sml12/32/27794_2.png) [@sml12](https://community.hubspot.com/u/sml12)\ **Post date:** [January 29, 2018, 2:59am UTC](https://community.hubspot.com/t/completed-exercise-not-showing-as-completed/7516/1 "2018-01-29T02:59:27Z")
I recently took the Sales Software Certification to learn more about HubSpot capabilities, as we are thinking about upgrading to a paid account at our company. I passed the test as well as finished all the exercises, however my account is still showing only 4/5 exercises complete. with"filter your contacts" not having been checked off. I tried filtering contacts by numerous different properties including by job title, known email, unkown phone number, etc. and saved those lists. Nothing has reflected a change on my certification. Is anyone able to look into this? Thanks! ---
**Author:** ![imti](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/imti/32/43872_2.png) [@imti](https://community.hubspot.com/u/imti)\ **Post date:** [February 1, 2018, 3:31am UTC](https://community.hubspot.com/t/completed-exercise-not-showing-as-completed/7516/2 "2018-02-01T03:31:26Z")
Hello and Greetings! I have the similar problems as I have completed the Software Sales course but it is stil showing as 2/5 yet to be completed. Could you please tell me how your issue got sorted? Thanks in advance! Rgds Imti ---
**Author:** ![mjanicek](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mjanicek/32/77060_2.png) [@mjanicek](https://community.hubspot.com/u/mjanicek)\ **Post date:** [February 10, 2018, 11:17pm UTC](https://community.hubspot.com/t/completed-exercise-not-showing-as-completed/7516/3 "2018-02-10T23:17:24Z")
I was unclear on the need to complete the optional exercise for one of the lessons I didn’t choose. The other incomplete practical exercises were my fault I guess. Part of it is being new to the academy, but part of it is unclear instructions for the exercises (not just from the administrative side of things). ---
**Author:** ![James-Nichols](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/james-nichols/32/81793_2.png) [@James-Nichols](https://community.hubspot.com/u/James-Nichols)\ **Post date:** [February 23, 2018, 5:15pm UTC](https://community.hubspot.com/t/completed-exercise-not-showing-as-completed/7516/4 "2018-02-23T17:15:43Z")
Spoiler I am also encountering this problem. What is the solution? Hi there, I am also experiencing this problem, but can’t see a solution in this thread. Or I just don’t understand your solution. Can someone please explain why the practical exercises aren’t completed even though I have completed the work? ---
**Author:** ![mjanicek](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mjanicek/32/77060_2.png) [@mjanicek](https://community.hubspot.com/u/mjanicek)\ **Post date:** [February 23, 2018, 7:43pm UTC](https://community.hubspot.com/t/completed-exercise-not-showing-as-completed/7516/5 "2018-02-23T19:43:52Z")
Which show as complete and which remain (or how many)? ---
**Author:** ![James-Nichols](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/james-nichols/32/81793_2.png) [@James-Nichols](https://community.hubspot.com/u/James-Nichols)\ **Post date:** [February 23, 2018, 8:01pm UTC](https://community.hubspot.com/t/completed-exercise-not-showing-as-completed/7516/6 "2018-02-23T20:01:28Z")
OK, now they are showing as complete! I didn’t realize you had to wait for them to be approved. Thanks!