# Completed Active List Exercise Reflecting as "In Progress" **URL:** \ **Category:** HubSpot Academy Support\ **Tags:** email-marketing\ **Created:** [July 30, 2019, 6:01am UTC](https://community.hubspot.com/t/completed-active-list-exercise-reflecting-as-in-progress/15526 "2019-07-30T06:01:11Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![PaulMawhinney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/paulmawhinney/32/99678_2.png) [@PaulMawhinney](https://community.hubspot.com/u/PaulMawhinney)\ **Post date:** [July 30, 2019, 6:01am UTC](https://community.hubspot.com/t/completed-active-list-exercise-reflecting-as-in-progress/15526/1 "2019-07-30T06:01:11Z")
I’ve completed all exercises and my Hubspot Marketing Software Certification test with the exception of one exercise. Create an Active List in Hubspot. I have a ticket open with the support team to determine if the academy has a bug preventing the exercise from being graded. But I could use some input to confirm I’m simply not completed the exercise fully. I did as instructed. Select Create list (did not clone). Active List is selected by default. Added filter Criteria. Named and saved my list and even waited for it to process and become available for use. But the exercise still reflects as “In progress” and I have an option to resume the exercise. I’ve attempted to complete the exercise seven times…once in an ingonito window to rule out it being a potential browser cache issue. Here is a recording of me completing the exercise: [https://zoom.us/recording/play/jbPy1LkrOESHYy\_N4Lg8SgHhK4tzlRT1fAwYccvGAKBdFNqlJTbkV7g2HgVmJ\_F0?autoplay=true&startTime=1564443763000](https://zoom.us/recording/play/jbPy1LkrOESHYy_N4Lg8SgHhK4tzlRT1fAwYccvGAKBdFNqlJTbkV7g2HgVmJ_F0?autoplay=true&startTime=1564443763000) Here is a screen shot of the “In Progress” status: ![](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/1/c1a8a2243d20850db95273dbfd2f965916fd6ddb.jpeg)Thoughts? User error or bug? ---
**Author:** ![PaulMawhinney](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/paulmawhinney/32/99678_2.png) [@PaulMawhinney](https://community.hubspot.com/u/PaulMawhinney)\ **Post date:** [July 30, 2019, 1:41pm UTC](https://community.hubspot.com/t/completed-active-list-exercise-reflecting-as-in-progress/15526/2 "2019-07-30T13:41:22Z")
The support team manually graded my exercise and this has been resolved. I never did determine if there was a user error on my part, but I highly recommend simply emailing their amazing support team if you run into this challenge. ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [July 31, 2019, 12:23am UTC](https://community.hubspot.com/t/completed-active-list-exercise-reflecting-as-in-progress/15526/3 "2019-07-31T00:23:32Z")
Thanks for sharing your resolution @PaulMawhinney!