We currently send a newsletter out from Hubspot every month. I have noticed that when it goes into peoples inbox the profile picture for the email is just a grey box.
Having gone into hubspot help and articles it says that this is decided by the email client we use…in this case google mail…and not the issue with hubspot.
However my gmail account has a profile picture (our logo) and it doesnt pull through when using Hubspot newsletter. When I send the newsletter directly from my gmail account, the profile icon appears. It only *doesn’t* appear when using hubspot newsletter.
Anyone know how I can sort it?
Hi @PLambert1,
This is not predominantly dependent on the inbox but an identification method: Use BIMI to display a verified brand logo in emails
Instructions are laid out under the link below. You’ll need at least a Marketing Hub Starter subscription.
Best regards!