Hei
I’ve just tested a newsletter and sent it to my personal email address but when I received the e-mail, the company logo wasn’t showing. It shows just a random icon with the initial of our company Iinstead of the logo I uploaded as the icon of the profile I used to send the newsletter from.
Does anybody know how to fix this?
Hi @SJobbsprek,
Thank you for the inquiry and the screenshot.
I’d like to involve some of our experts in the conversation to review whether they have any suggestions for you.
Hi @Lucila-Andimol , @Gilempert, @JuanGomez0818.Do any of you have any suggestions for @SJobbsprek ?
Thank you all for your contributions.
Best regards,
Diana
Is that the gmail icon you are referring to? If so, try this article: https://blog.peakinbox.com/2020/08/24/logos-in-gmail/
Hi @SJobbsprek ,
Is this a screen shot from a Gmail or Outlook inbox? The problem could be that the logo there is not created from your logo in HubSpot but the image you have for the contact in your inbox provider.
Hi,
Thank for the reply. The screenshot is from my Outlook inbox. The account I used to sent the newsletter from is a Gmail address but I sent the test to my Outlook email address. I hope it makes sense.
That’s the profile of the Gmail address I used to send the newsletter from.
Hi @SJobbsprek! Liek @JWingate2 mentioned, Gmail is pulling from contacts in Gmail or your phone. And if there’s nothing, it’s the initials. But the article from @Ben_M looks like you can force your logo, so that’s cool. I just figured it was something out of our hands as emailers. Thanks Ben!
Hi @senshu and welcome to the community. It looks like this is in the editing of your email. Is the logo uploaded correctly, as either a JPG or PNG? Since this is in the editing, I’d try to upload the image differently and try again.
