1) Why are there 2 fields to put seemingly the same information?
2) How do these field differ from one another?
3) Do most users use both of these field?
4) It seems like after a company record is created the company domain name field no longer updates the website url and vice versa. Why?
Hi @JHajek Happy to help clarify the difference between the company domain name vs the website URL.
The domain name is populated automatically by HubSpot using the @company.com portion of the email for associated contacts. This is the root domain (the company.com part only)
Company Domain is also the unique identifier for companies, which helps deduplicate records.
The domain name is not always the URL used for their website, for example some websites use a subdomain of www. and some don’t.
The website URL is a clickable link to the live website for the company. This may or may not include www. and could be http:// or https:// or if they have a different subdomain like deals.company or info.company
From the Knowledge Base:
If you create a company and populate their website URL, it will also add the company domain name automatically (which is why Website URL is commonly used on website forms).
If you use company domain name on a website form, someone might enter the full https://www.company.com address, which isn’t their domain, but if you use Website URL then both get updated.
Here’s an example of the difference in the company record:
If I click the open in new tab link for the Website URL it will open the website.
If the company doesn’t have a redirect from https:// and http:// to the www. subdomain, then the Company domain name wouldn’t open the website, it would return an error.
Furthermore, some company domain names aren’t their website URL at all.
For example, a company could use @company.com for their email addresses, but their website is actually published as www.coolsolutionforyourproblem.com
Long story short, the domain is what provides the enriched data within the rest of the company record (number of employees, software used, LinkedIn page, etc.)
Additionally, if you create a new company and you copy/paste their website URL into the field, HubSpot automatically changes it to the root domain only.
For example, entering https://www.worqflow.co will change it automatically to worqflow.co
Once the company record is created and the website URL is populated from the domain, it won’t trigger a change to the website URL if you change the domain - they become independent properties. I don’t know the “why” but there are many situations where you wouldn’t want them to remain directly tied together.
I hope this helps clarify, happy to help if you have further questions!
Hey @JHajek
Company domain name and website URL is a company default properties in HubSpot to know more about the difference you can check this article: HubSpot's default company properties
Let me know if you have any follow-up questions.
You said this “Additionally, if you create a new company and you copy/paste their website URL into the field, HubSpot automatically changes it to the root domain only.”
Does this apply to data sent via third party apps too?
Let me share an Example:
1. We are sendign data from zohocrm and connected zoho crm and hubspot. It means form marketplace of hubspot we have integrated zoho crm.
In our zoho CRM records domain name property is not avaialble so what we do is we have mapped website URL property of company record avaialble in zoho to dmain name property of hubspot.
So when we click on Push to hubspot, zoho is sending website URL to hubspot domain name property.
Will this situation convert website URL to domain name in hubspot or will not?
@keshukeshvala without being able to test the data from the integration directly I can’t confirm what the behavior will be. I would advise you to connect the integration to a sandbox to run a test if you’re unsure.
Hi, @Jnix284
Got you we have tested those things and it was not converting website URL to Domain name. Rather it is storing www.***.Com as domain name in hubspot.
But To solve these situation we started Pusing contact record first and then pushed company records. so what HS did is based on email domain it has created company record associated with contact and stored domain, then we push company record to fill the missing information and it has not over written domain values so our case is solved but hubspot should allow this in a few famous integrations like mailchimp, zoho, zoominfo…
