# Combine chatflows and live chat

**URL:** <https://community.hubspot.com/t/combine-chatflows-and-live-chat/48257>\
**Category:** Tips, Tricks & Best Practices\
**Tags:** chat\
**Created:** [December 9, 2021, 10:23am UTC](https://community.hubspot.com/t/combine-chatflows-and-live-chat/48257 "2021-12-09T10:23:34Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![BSchmitt](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bschmitt/32/192291_2.png) [@BSchmitt](https://community.hubspot.com/u/BSchmitt)\
**Post date:** [December 9, 2021, 10:23am UTC](https://community.hubspot.com/t/combine-chatflows-and-live-chat/48257/1 "2021-12-09T10:23:34Z")

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Hi there. I am missing the opportunity to combine chatflows and the livechat feature. We like to offer a chatflow to users first, so we can provide helpful information at an early tage and may already solve the customers request. If they like to chat with on of our support staff, we like to enable them to switch to the live chat. This functionality is not offered in the chat so far (at least I didn’t find it). It would be great the have a hybrid solution, where we don’t have to take an either/or decision.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [December 9, 2021, 10:34am UTC](https://community.hubspot.com/t/combine-chatflows-and-live-chat/48257/2 "2021-12-09T10:34:18Z")

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Hi @BSchmitt,

There is a bot action for this called “Send to team member”, you can find instructions to set this up here: [A Guide to Bot Actions](https://knowledge.hubspot.com/conversations/a-guide-to-bot-actions#send-to-team-member)

(This action is only available to users with [_Account access_ permissions](https://knowledge.hubspot.com/articles/kcs_article/settings/hubspot-user-roles-guide)_._ Chat conversations can only be routed to users who have a [paid _ **Sales Hub** _ or _ **Service Hub** _ seat](https://knowledge.hubspot.com/articles/kcs_article/account/manage-sales-hub-and-service-hub-paid-users).)

Hope this helps!