# Color code conversations based on status

**URL:** <https://community.hubspot.com/t/color-code-conversations-based-on-status/31267>\
**Category:** HubSpot Ideas\
**Tags:** conversations-inbox\
**Created:** [February 4, 2021, 1:17pm UTC](https://community.hubspot.com/t/color-code-conversations-based-on-status/31267 "2021-02-04T13:17:54Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![SCraig](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/scraig/32/43030_2.png) [@SCraig](https://community.hubspot.com/u/SCraig)\
**Post date:** [February 4, 2021, 1:17pm UTC](https://community.hubspot.com/t/color-code-conversations-based-on-status/31267/1 "2021-02-04T13:17:54Z")

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It would be great if conversations could be color-coded based on their status.  
For example:  
If a conversation requires an agents attention it would be red  
If a conversation requires the customer’s attention it would be blue.

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**Author:** ![Tsell](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tsell/32/66012_2.png) [@Tsell](https://community.hubspot.com/u/Tsell)\
**Post date:** [February 4, 2021, 1:23pm UTC](https://community.hubspot.com/t/color-code-conversations-based-on-status/31267/2 "2021-02-04T13:23:51Z")

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Visually triaging the request queue is such a great idea

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**Author:** ![AnnoyingGus](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/annoyinggus/32/75439_2.png) [@AnnoyingGus](https://community.hubspot.com/u/AnnoyingGus)\
**Post date:** [February 4, 2021, 1:24pm UTC](https://community.hubspot.com/t/color-code-conversations-based-on-status/31267/3 "2021-02-04T13:24:51Z")

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That is an excelent idea SCraig. It would be even better if the coloring scheme is customizable.

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**Author:** ![dwc1993](https://avatars.discourse-cdn.com/v4/letter/d/ecd19e/32.png) [@dwc1993](https://community.hubspot.com/u/dwc1993)\
**Post date:** [March 31, 2022, 6:14pm UTC](https://community.hubspot.com/t/color-code-conversations-based-on-status/31267/4 "2022-03-31T18:14:53Z")

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Would love this. but maybe green instead of blue for the “waiting on customer” 😛 or maybe even…

Required agent response = Red

Required customer response = Yellow  
Closed = Green

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**Author:** ![CEvans8](https://avatars.discourse-cdn.com/v4/letter/c/db5fbb/32.png) [@CEvans8](https://community.hubspot.com/u/CEvans8)\
**Post date:** [May 31, 2023, 2:12pm UTC](https://community.hubspot.com/t/color-code-conversations-based-on-status/31267/5 "2023-05-31T14:12:26Z")

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Yes please. This would be a great feature to have.