# "Closing note" when closing a ticket

**URL:** <https://community.hubspot.com/t/closing-note-when-closing-a-ticket/128862>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [March 28, 2025, 12:09pm UTC](https://community.hubspot.com/t/closing-note-when-closing-a-ticket/128862 "2025-03-28T12:09:28Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![AEdstrom-Diem](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/aedstrom-diem/32/4789_2.png) [@AEdstrom-Diem](https://community.hubspot.com/u/AEdstrom-Diem)\
**Post date:** [March 28, 2025, 12:09pm UTC](https://community.hubspot.com/t/closing-note-when-closing-a-ticket/128862/1 "2025-03-28T12:09:28Z")

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This is more of a QoL than it is a necessity as you can get the same results by creating a note manually, but the problem is that it can be forgotten.  
It would be great if you could add the “Create new note” as an option when you’re closing a ticket or rather just a comment field that when filled in will create a new note in the ticket.

Should be possible to choose if it’s obligatory or not.  
In example one could use this field to write how/why the ticket is closed and finished.