Closing a Conversation based on Contact property value

Smart CRM & Sales Hub Tips, Tricks & Best Practices
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Hi there!

I’m new to HubSpot.

I’d like to know if I can create a workflow which would be closing conversations from my inbox based on a contact propoerty value.

I want to close any conversation in my inbox that has a certain value in the Lead status / Lifecycle stage property.

Thank you for any help.

Best,

Jakub

2

Hi Jakub,

It looks like this is currently an idea on the ideas forum.

This means that as of now there is no HubSpot default action that would allow you to close a conversation with a workflow.

That being said there is the option of adding custom code as explained by another user in the idea. You could give that a try if you’d like.

Regardless, I would recommend giving the idea an upvote. :slightly_smiling_face:

Best regards,

Jess

3

Thanks for the post @JCiszewski!

I upvoted that post too @JessicaBaskey -- thank you!

Best,
Kennedy