Hi Adrienne,
we’ve implemented custom objects for a client and he’s an avid user of the Conversations Inbox as well. Both him and me now wonder why our custom object doesn’t appear in the sidebar on the right within Conversations. All other objects are represented there for quick view and editing: Tickets, Deals and Company. Shouldn’t custom objects be displayed there as well by default, or the option to get them to appear there? Could mean a huge win in the daily workflow of the client.
Looking forward to hearing what your thoughts are.
Thanks in advance!
Best, Ron