I’m Maryann! I’m a senior product marketing manager for commerce at HubSpot. We just recently launched HubSpot payments, a native solution that allows HubSpot customers to accept digital payments from their buyers.
We launched HubSpot payments with three features: payment links, recurring payments, and payments-enabled quotes. This means an incredible buyer experience for your customers, as well as even more ways to streamline and grow your revenue. We’re so excited about this solution and how it will help your business.
I want to personally invite you to our upcoming AMA where you can learn all about HubSpot payments:
[AMA] HubSpot Payments, January 20 - 28, 2022
This AMA will be open for questions from Thursday, January 20 until Friday, January 28. All questions will be answered by Friday, January 28th.
Best part? The AMA is happening right here - drop your questions regarding HubSpot payments in this thread.
Not sure what to ask? Here are a few sample questions:
How can I enroll in HubSpot payments?
How do payments help improve the buyer experience?
What are some use cases or examples of customers using HubSpot payments?
Look forward to chatting with you in the thread and hearing all of your questions!
Hey @illestMaestro, thanks for the questions here! My name is Jack and I’m a GTM Specialist for HubSpot payments.
Regarding your first question around Stripe… HubSpot payments isn’t an integration with Stripe; we use their rails and infrastructure to process transactions, though everything would be housed within HubSpot (which offers quite a few benefits). For more information about Stripe’s role with Payments, check out this section of our FAQ. Feel free to let us know if you have any other questions about this!
Regarding your second question, you’re able to embed HubSpot Payments links on both HubSpot CMS pages and externally hosted pages. That being said, I believe you’re referring to embedding Stripe’s checkout experience. I’m quite hesitant to speak confidently around Stripe’s functionalities, though it does look like you can use tools like this to embed their checkout experience. I was also able to dig up this thread that I’d recommend checking out as well.
@Maryann, is it possible to schedule recurring transactions now in Hubspot payments? The last time that I asked (early December), the payment was processed at the time the customer submitted the payment link.
@digitalkrewe Yes! With the payments tool, you can collect one-time and recurring payments from your customers in your CRM. Here’s an article from our Knowledge Base with an explainer on how to set up payments, and recurring transactions using payment links.
@Maryann, I need to clarify my question. Is it possible to schedule future payments in Hubspot?
For example, we send a quote with the payment link attached (or send one of the premade payment links) dated today, January 26th. We want the first payment to begin on the 1st of the month. Will this work in Hubspot Payments?
Happy to chime in here @digitalkrewe! This is a fucntionality that HubSpot payments doesn’t currently support, however it’s towards the top of our product roadmap and I’d say we can expect to see this feature towards the second half of this year. As it stands right now, if you and your customer want the payment to begin on the 1st of the month, then you’ll want to ensure that your customer pays on that date.
Let me know if you have any questions about this! If you’d like to talk through your use case a bit more in this thread, I know I can speak on behalf of the entire Product Team that we’d love to hear from you!
Hi @DavidDennison! Invoicing is definitely on our product roadmap and you can expect to see that feature this year. Until then, HubSpot does integrate with systems like Quickbooks Online and has workflows, which can create Quickbooks invoices automatically!
When it comes to the benefits over current payment providers, there are many! This blog post penned by of VP of Commerce + Payments may be helpful. We also have this article on our blog that dives into the benefits of three CRM-powered payments systems, including HubSpot payments.
Any ETA on rolling payments to other parts of the world? I see it available in my account (Europe), but I haven’t tried to complete the process so far.
Will there be an option added to the Stripe data sync to sync also deals/invoices/products from other sources but managed in Stripe (e.g., a subscription from a newsletter service or something similar)?
What are some use cases for HubSpot payments for services, subscriptions, consulting, website pricing packages (HS CMS)?
Thanks for the questions here @dsecareanu. Taking the one by one:
We hear there is excitement to rollout payments globally, which is great! Many countries have their own regulatory requirements for payments that add complexities to expansion. There is on-going research about global expansion that will continue in 2022 with a plan coming probably mid to late next year
This isn’t as much of a HubSpot payments-related question, so I wanted to loop in @velliott who can speak more to this. Thanks in advance for the help here Tori!
I’d say there are a lot of use cases here, HubSpot payments can be used as your main payment processor to power your organization so it can cover all of those bases. You can process both one time and recurring transactions via two routes - either by connecting payments with quotes or by using payment links. The quotes route is more of a classic QTC/CPQ motion and payment links can be used in a number of different ways, one of which being our CMS (or external pages) as you’re able to easily add them to webpages for things like consulting packages and more. With payment links, you’ll also notice the option to redirect to a given page. For example, let’s say you wanted to offer a block of consulting time - someone would be able to purchase that time block and then book that time with our meetings tool immediately. We’ve seen a lot of creativity regarding using payment links so far, often opening up completely new revenue streams for companies. If anyone reading would be willing to share how they’re using payment links or payments with quotes, go ahead and post below!
Great question, @dsecareanu. We understand how important payments are for you and many businesses. That’s why we’ll be focusing primarily on expanding our new HubSpot Payments system in our Quoting tool. While we will still maintain our Stripe integration, we don’t have any immediate plans to expand its capability. I apologize for any inconvenience this may cause.
Hi @elizsmith! There’s no specific timeline on this one. As of today, HubSpot payments is powered in part by Stripe, and they don’t accept payments for some types of businesses. You can find more details and examples in Stripe’s restricted businesses list. More on eligibility over on this Knowledge Base article!
I have a client that is in the US. Payments will not work for him. Denied by HubSpot
Why?
They are 501c3.
Per email from HubSpot:
Hi Ray,
We are unable to approve your account for Payments at this time as we are currently not able to support non-profit organizations. With non profits there are certain requirements that we need to have set up. We are working on this and other requirements.
We hope to have the capabilities to provide payments processing to additional business types such as non-profits in the future, and will advise once this is available.
Thank you,
HubSpot Payments Underwriting Team
HubSpot - what’s going on here? Can you check into this and update this thread ASAP?
Hi @twengler! We’re excited that our non-profit users are eager for HubSpot payments. As we all know, HubSpot payments is a new tool of ours and we’re not currently built to support this specific segment of organizations yet. This is something we’re getting feedback on and are actively exploring and we’re aiming to have more clarity around plans to bring non-profits onto HubSpot payments later this year. Be sure to keep your eyes peeled on this front as we’re absolutely going to see a lot of product and feature releases around payments this year and beyond!