Hi @kvlschaefer, great questions!
The Customer Success Workspace is purpose-built for CS teams. They can log in and know exactly how to plan their day and prioritize their top accounts. The key value of having the CS Workspace in the same platform as the Help Desk (where Customer Support teams work) is that they are sharing the same data and can take advantage of automation. The silos are broken because they aren’t sending information from one platform to another - instead they have a a 360 degree view of the entire customer experience. CSMs know immediately if support tickets are open and Support reps can see open deals, activity history, etc.