Hi @AliceTaylor,
That’s exciting about the new opportunities you have to grow your business with HubSpot. For Service Hub specifically, you’ll want to check out their new Help Desk workspace. There you can connect channels such as an email, live chat, a HubSpot form, Facebook Messenger, Whats App, and some calling capabilities. Just google HubSpot Help Desk to see some of the exciting capabilities. Connecting these channels will allow you to receive/send communications and create tickets to ultimately give people what they really want -- cake!
Staying on Service Hub, you could build out a Knowledge Base of FAQs to answer common questions customers may have. This could be incorporated on your website or into a chat bot to allow people to self-serve themselves before being connected with a live person such as yourself.
Deviating from Service Hub, don’t be afraid to check out all of the commerce capabilities within HubSpot to streamline your payment collections such as quotes, invoices, subscriptions, and products. Further, HubSpot makes it easy to host your website, create content, and market your bakery. The backbone of HubSpot is its CRM, specifically it’s deals pipeline(s) for new/existing business. Then, workflows can help you tie everything together so things just ‘magically happen.’
I’m happy to chat if you have any questions whatsoever.
Best,
Ryan Schweighart
Whole Hart Impact, LLC
I help businesses with HubSpot and Zapier.